Citibanamex Zumpango - 55600 Zumpango de Ocampo

The worst bank in customer service ... You arrive and at the entrance they mention the documents you require, then their executives seem to have a broken phone when you have to do some paperwork, some tell you keep waiting and after about 10 minutes another executive passes by and asks for another document . It is worth mentioning that as they close at 4:00 PM. From 3:00 PM. They are fooling themselves so that customers are leaving little by little. To authenticate your identity, if the card was given to you by the company where you work, take the following: Proof of address * preferably that has a barcode, if you carry the water code and it only has a QR they will tell you to come back another day * (if that other day is late, forget to be attended to. INE, CURP PRINTED, BANK CONTRACT WHICH COMES IN THE ENVELOPE GIVEN BY YOUR COMPANY BY THE BANK'S PARYE. So take the one of the Light, telephone or property. Just in case, take your cell phone with the mobile application. Your Printed Resume and a letter of recommendation to be served (the latter is sarcasm) Just remember to arrive at 9:00 AM. At that time if they like to work and attend and not make excuses for a broken phone.

Horrible and bad branch service. They answer horrible, they are arrogant and if you question them they even raise their voices. They open at 10 and you have to take a record as in the insurance, they have not been able to raise a clarification either by phone or at the branch. Terrible service

Hello everyone, a terrible service, the advisors at the entrance DO NOT let the executives pass they put many obstacles, they make you do a lot of laps and that is that they give 10 tokens for the whole day and they finish at 9:05 and they no longer want to attend you The windows only work 2 and of the ATMs half broken in summary they have many many people but formed in the sun is a branch that I DO NOT recommend but not even by mistake, better go to another branch

The WORST branch there is. Grumpy ATMs, jets if you ask to do something with your account (which in other Banamex they do). They make improper charges, they sell you their products but if you ask for help, the "bankers" just say "I can't" (and you end up going to another branch to get them solved). Too bad there's only one in Zumpango and there's no choice but to go to this fucking branch.

It is a large branch, the distancing measures are still being followed, the only bad thing is the only branch in the area, the ATMs are already working, they were under maintenance

Their service to go to the windows is fatal, there are only 12 windows in operation, it is worth mentioning that to pass with an advisor you have to take a chip, and be very careful since they only give 10 chips you have to arrive super early to get a tab at 9 who begin to give them so that the service begins to be given at 10:30 followed by a bad treatment for making them see their mistake. In my opinion, it is understood that they are taking measures for the covid. But understand that the people who go to the branch do it out of necessity and not out of pleasure, I hope the waiting times will improve, the number of tokens per day to spend with an advisor and the number of windows in operation.

Terrible bank, how can it be possible that to process a payroll account you have to take out a card like in insurance, if you go to the branch after work they don't attend you because they give you their cards in the morning and they only give 10, they think you have the time at their disposal so that we come at the time they want, one calls the Banamex telephone number and there is no option for complaints and no telephone executive ever answers you, it is a pity that the company I work for pays in that bank, yes You have the option to carry your payroll to another bank, do it because Banamex does not provide customer service or telephone assistance ?

Horrible attention at the Zumpango State of Mexico branch.. They treat you for the money that is in your account... you have to be in line for any procedure, up to an hour in line, and it is very courageous to see the elderly, pregnant women, people with an oxygen tank, or a wheelchair... but someone arrives with airs of grandeur and give them the direct way to the window or with the executive... and when we ask why they give preference and not to those who need it, they say that they are clients who have more than 300 m pesos in their account! !!???? So this is not discrimination? I'm not asking for myself... but being in line when it's 25 or 28 degrees, elderly people with an oxygen tank, and making her wait because she doesn't have 300 thousand in her account is terrible!!!!