Civil registry Oficialía No.01 Coacalco Berriozabal - 55700 San Francisco

The phone never works, the hours are incorrect, if you want to carry out any procedure in the civil registry they attend from 10 to 1:30, the service is disgusting

I would have had 5 o'clock just for one thing, they don't answer the phone, I understand that they are busy but all the working time from 9:00 a.m. to 3:00 p.m. not one of them goes to say hello to the phone.

Request to be registered on the national platform, which when talking by phone the response was immediate. But the detail was that they made a mistake in a surname omitting a letter, struggling to answer the phone which does ring a tone but they do not answer after several weeks trying to make the ball that is in another official office, etc., ignoring the data that marks the minutes, at that time as they did me the favor of correcting the detail of the omission of the letter in said surname, telling me that it was already corrected and that I could corroborate it in a period of 24 hours which 3 weeks have passed and the surname remains the same The lack of the letter but while they make you wait on the phone since I was born there but lived in another state, it is not easy for me to move to the official office, it is heard on the phone line while you wait for laughter I relax radio or television such from a cell phone and inefficiency to make a simple correction which cannot be made by other municipal presidencies. Who knows why the phone is available on the server if even though it rings it takes months to answer

They make you wait until they finish lunch, .. The "Mr. Bald" at the door is playing with his cell phone instead of answering. (after 30min) They let you know that there is a 45min waiting line. * Even though you already have an appointment registered online * So it applies to the same Make or Not Make Appointment. Inside there are 7 people and only 1 attends, (obviously doing their rest breaks) ****Abroad**** It's all dirty, they don't clean, there are dogs and birds in the planters. The SEPOMEX Motorcycles do not allow you to sit in the planters (they are all piled up) in the shade. NO SIGNALING FROM A SAFE DISTANCE #COVID. SEVERAL WORK PERSONNEL DOES NOT WEAR THE MOUTHCOVER CORRECTLY.

The phone provided by the virtual assistant is not useful, but the files that it gives you all send you to the main page of the municipality and it does not meet the characteristics if this will work the procedures and the work for the people present would be faster, less tedious and it would make the work and effort of the people present there more effective and I am not saying that it is bad, only that this for them represents a limitation for the performance of their work

Very slow to do the paperwork, there is a lot of bureaucracy. The hours are supposed to be from 8:30 am to 2 PM, but in reality they stop serving from 1 PM. They do not accept card payments. If you plan to do a procedure, the ideal is that you go mentally to lose at least 3 hours.

they never answer or the phones are not updated... terrible service if you are not physically there, there is no way to locate them

If they take good care of you, but very discreetly they tell you "it is 30 pesos of the procedure, they are paid here" so they charged 30 pesos for the registration process of my newborn, of course 30 pesos is nothing but isn't the procedure supposed to be free? Did the same thing happen to someone else?