Climas PRIME - 64430 Monterrey

Waters !!! Do not buy this brand, the warranty does not make it valid for 4 months and they only give me long, of a 5-ton air conditioning.

Good assortment of spare parts of prime equipment, they also have offers of auction equipment at a good price, the store is more for people in the AC branch, but even if you want some equipment they advise you widely.

The truth is that terrible equipment fails you I have one Emprn-182w 1.5 ton inverter only work for 2 years and failure of internal gas leak in the evaporator coil I communicate to prime parts and they tell me 2400 the used evaporator and also more VAT and without warranty of It works, what kind of service is that 10,000 pesos? Pay for said equipment and the truth is that I will never buy any equipment of this brand, whatever the device, and I invite you not to do it if you do not want to lose time and money. I give a star because it is the least if there was more bass.

They take a long time to resolve, there are 3 people who attended me and did not solve me, they only gave me wrong information or omitted information and waiting for the technician and it never came that they had mentioned that I was already on the road. They really don't know how to attend, neither angel, nor Julio Briones, nor Sandra Morales. terrible service. 3 weeks later they attended. For more than a month, I still have problems with my equipment, it does not cool well and apparently consumes more energy than normal, I have been asking for the review for almost two weeks and it still does not come, I am really considering throwing away the 8 thousand It cost me more than 1800 for the change of compressor, and comparing myself to a york, I really regret the purchase, lousy lousy equipment.

Terrible climates and terrible service and the treatment of the staff of the gonzalitos avenue branch in Monterrey, they treat you as if they had given you things, super rude and haughty, the climate lasted 6 months they did not want to validate the guarantee because they no longer had the purchase receipt despite having the installation service sheet where it clearly says when it was purchased and when it was installed, I honestly do not recommend them at all, they are garbage ...

I do not recommend purchasing this brand. Parts and spare parts are expensive and not everyone handles them, they say... I called the brand directly so they could send me technicians to maintain the equipment. They charge very expensive, they don't bring materials to work... I had to give them brushes, soap and so on. They do not introduce themselves or identify themselves, they arrive totally informal. They do not give a note, or a ticket. They diagnose problems that are not; As they said, my equipment required a sensor change, which seemed very strange to me, since the equipment is very recent and the "technician" had not even checked it when he said it was that. I didn't believe him, I left it like that and then I called an external technician and the equipment only required cleaning. Abusive, informal, thieves and zero professionals. As if that were not enough, I called to file a complaint and they told me that they were not responsible for the technicians' diagnoses. So why do they offer the service? Terrible experience, I will not buy a PRIME again.

The person who attends gives you very good explanations of the products. Clarifies any doubt. The prices seem good to me. The only thing that fails a bit is the parking.