Clínica AXA Keralty - 01000 Ciudad de México

Bad service. It does not matter what time you arrive, it will take more than an hour to attend you even if you have an appointment. I better left.

Good medical consultation service but with important areas of opportunity in its assistance services. Today I wanted to use the ambulance service for my mother (policy holder) that is offered free of charge in the intermediate plan, they told me that because it was intensive therapy what it required, I would have to pay an extra charge, but at a preferential cost with your supplier, which at first did not seem bad since it was a specialized service. The surprise came when they told me that the cost would be 12,000 plus VAT for a transfer of 23 km within the city and that they ONLY accepted cash (in the middle of an emergency) as a method of payment. I started to investigate with other providers and I found the same service for 11,000 plus VAT and they also offered me the alternative of paying with TC. I have not used the rest of the services that they offer at no cost included in the intermediate policy, however, in the ambulance category their price is more expensive than the average in the market, as such there is no "preferential price" that they promise. Conclusion: I will give you a little more time to evaluate the rest of your services, but for now I will leave you a 1 * rating because emergency services are essential and must be improved.

Waiting times for physical therapy of 2 weeks are unacceptable, when they are supposed to be granted every day or every third day to meet your goal, not every 2 weeks because they do not have availability, if they do not supply, hire more people

Terrible service, receptionist bad attention, they do not give complete information. Not recommended to hire service

Some time ago I worked in Axa, but not in those Altavista facilities; however, in all branches it is the same. If COFEPRIS checks its facilities, it fines them or closes them. They have supposed attention to risks when they do not have the necessary equipment, a red car, an emergency area for entry and exit, and other necessary requirements for it. His medications for "emergency" use are only paracetamol or naproxen, and they are the only ones you can prescribe. They don't let you give something that they don't have in their deficient "catalog." That is unethical. It is reckless and irresponsible. Managers or personnel officers are not professionals. They should separate friendship from work. There are favoritisms with the personnel who work there. They entrust their medical staff with work that is not theirs and that belongs to other doctors. The manager in charge of Altavista and other fields is incompetent, since he never solves problems, he only "throws the ball" at you and scolds you if you did not do things well (for him), when he himself does not support you when it's supposed to be your job. It's obvious because he doesn't know what to do either. It does not indicate the proper handling of protocols. When he wants, he says that it is okay not to follow him but when not, it is wrong to do so. He does not know how to distinguish between emergencies that cannot wait for a protocol, since time is precious for patients and so doctors do not risk their work. Here, it is the same of friendship and favoritism. This is why this person is the boss. Hopefully, senior managers do not put their work or company at risk, or the lives of patients or the work of other doctors, with these unethical practices. It is a risk to work in this company as a doctor. So I decided to quit.

My experience here has been good. I have occupied the service of nutrition, psychology and general medicine, as well as the laboratories. The service seemed very good to me. Punctual and responsible. I think the price you pay for everything you receive is fair. In the case of psychology, I would like the appointments to be more frequent, but I think that when you weigh what you pay for what you receive, the price is still very good. The people who assign appointments are also very friendly.

Terrible service, request that an appointment be scheduled at the same time as my previous appointments and they scheduled it when they wanted. When I arrive, it turns out that it was scheduled 10 minutes before. According to the receptionist there is no tolerance. Since when the service became the IMSS, I am supposed to pay for the service so as not to have this type of care. Lousy branch.

It's not like "he who pays rules" either. It is a consideration. Unfortunately, there are not always times available because "there are others who also pay for the service" and times are assigned as there are spaces. That does not make it the "IMSS". The medical service is good but within what is allowed. It is limited, insufficient and ineffective. It is not the fault of the doctors, who are the field staff. It is the fault of the managers who are the ones who do not get their hands dirty at work, who do not deal with patients who, many times, are harassing, rude, arrogant and demanding people. Who believe that for payment - a fairly cheap service - they can do or say whatever they want. The bad thing is that the bosses and directors allow it and, instead of trying to provide a better service and take care of and defend their staff - because otherwise, they may incur responsibility - they irrationally please the client/patient. That hurts too much the service and the morale of the staff. Likewise, they intend to cover more times and consultation spaces in TWENTY MINUTES. How can a good medical service be given in that time? There I can say that they are the same as in the public service, but I insist: THESE RULES ARE NOT MADE BY THE DOCTORS. Apparently their strategic logic is "quantity over quality". That is why so many complaints against this service and branch. I don't know how the others are. It is the only one I attended on recommendation, although it is a little further away. There are always many people and attention must be express. Investigating and now in my own experience, is what I can notice and give my opinion. Finally, as patient advice, there should be a longer time in consultation or more spaced so as not to interfere with consultations at subsequent times. In my work, I am a service provider and I do not please the client just because, without a reason or prior agreement. I am not your worker. We have to be firm and respect the agreements and rules. That gives seriousness to your service.