Clinica Santa Ana - 09570 Ciudad de México

Excellent doctors

Excellent clinic. Excellent treatment of the staff that works there ...

My good care by doctors and nurses

Very good clinic and the truth is the best doctors especially Dr. Noe.

Hello! I want to share my first time experience in this clinic because I consider that not providing a service of care, safety and professionalism in the area of ​​health is very delicate. I DO NOT RECOMMEND IT because: To begin with, at the entrance they do not have any health protocol for COVID. None of the staff that I passed on my way to the office introduced themselves or explained to me what the care process was. They took my vital signs and left me waiting inside an office for a long time (15 or 20 min). When the person I assumed was the doctor came in, she wasn't wearing a medical gown or any identification credentials, nor did she tell me her name (from the chattering that the staff kept up in the hallway, I heard they said Dr. Diana and my prescription has a D on the signature you wrote, so I think that's what it's called). When I commented on my symptoms of discomfort, he responded by asking me if it seemed right to me that he prescribed sinuberase to strengthen my microbiota (if I knew what I needed to take to relieve myself, I would not go to the medical service and self-medicate), which is why I consider his treatment deficient and unprofessional. medical care. I did not investigate further to find out more factors that could intervene with my discomfort or if I had any comorbid disease, he did not explain or tell me what medical diagnosis he identified in me and to prescribe me he did not ask if I was allergic to any medication, what's more, he had to look on his cell phone for the spelling of the medication he would prescribe (and he did not look for the active component but rather the trade name). I DO NOT RECOMMEND THIS MEDICAL ATTENTION because I also had to ask him what I could do when my pressure dropped and he told me to just eat a sweet. I also had to ask him what he was doing with my headache and then he wrote ketorolac on the prescription and finally I asked him what he was doing with the diarrhea and he replied again with "would you mind if I send you something for 3 doses because with the sinuberase you will calm down" To make matters worse, there was a back and forth altercation between the staff and a patient and when I left I didn't know who I paid for the consultation and they didn't give me a receipt because they were all in a room watching the security cameras. discussing how they were going to explain what had happened. Thank you for reading, I hope you can take my experience into account to improve the service you provide (or sell) and become more interested in patients because we come out of necessity and pay for our health care. I also write to warn other patients about the type of care they may receive if they attend MARCH 2022.

I took my patient and they did not check him properly according to the protocol. A detailed review is necessary to know the status of each patient. I urge you to give the care that each patient deserves. Later I took him to a similar office and for a third of what they charged me at the Santa Ana Clinic, they did a much more detailed review, treatment was the same and they also added vitamins, therapeutic exercises and other pertinent recommendations.

It was the first time I went and without a doubt I would not return because of what I observed, I was a spectator of an incident, which, not knowing the workers or the family of the incident, allows me to be impartial. I was waiting for a patient to leave, a family asked the staff if they would please correct a medical prescription since the doctor made a mistake and scratched the prescription to correct it, however this is not accepted later in pharmacies and for that reason they requested a new prescription (I agree with the family), time passed and the family began to get impatient, they spoke to the staff and they commented that the doctor was in consultation, more time passed and the family began to get more impatient , at this point I consider that the nurse did not act correctly, because without rudeness but in a very bad way she told them "But they check my prescription", this caused the wife to get angry, and her companions too, they knocked on a door and both In some parts rudeness was said, here I am not justifying the family for acting violently, but the nurse should not have used that tone or body language towards the family either. In short, since it was the doctor's mistake and even if she was treating a patient, it was the doctor's duty to write a new prescription, sign it and deliver it to compensate for her mistake, the nurse should not have been rude to the family and if the family he should not have responded with blows, as a clinic I saw poor attention to his patients, there are no protocols, there are no indications (being new I did not know if for consultation I should touch, wait or what), and they even exposed me in their lawsuit, I hope that some administrator read this comment because one goes to seek good medical attention, one goes because he feels bad and living this does not speak well of the professionalism of his staff.