CLUB DE REPARADORES - 97177 Mérida

Magnificent place, pleasant atmosphere and the best attention and service.

Excellent option for electronic equipment repair

Excellent service, the perfect place to repair and maintain your computer equipment and solar energy systems, oh and they also give electronics courses, sooo highly recommended engineering skills

I gave a laptop that turned on and did not give video. They told me it would take time because they had a lot of work. I decided to accept the service anyway. After approximately 10 days without receiving any news, I decide to call; They don't answer me so I call the next day and they don't answer the call either, finishing dialing they send me a whatsapp that says "it didn't work." I ask them if there is any alternative and they tell me that they could try to quote a motherboard, I told them that I authorized the purchase of any part that was necessary. Approximately 10 days go by in which they don't answer a single call or WhatsApp messages. At the end they send me a voice note saying they got a motherboard but it would take time because they were shipping it from China. I answer that there is no problem and ask what the approximate shipping time is, to which again I do not receive a response and I remain without contacting them for approximately 10 days. Three days before going to pick up my equipment, because I was dissatisfied, I decided to dial and to nobody's surprise they did not respond. I send them a message in which I expressed my anger for the null communication they provided, which they did not respond to either. At the end they send me a voice note on WhatsApp (two days later) where they tell me to go pick up my equipment; they couldn't get the part. I get to look for my computer which is not properly closed and with a broken screen. In their defense I made the observation and they closed the equipment properly and changed the screen (which I cannot know if it works because the equipment does not turn on). In conclusion: ZERO COMMUNICATION WITH THE CUSTOMER and return of the equipment in worse condition than it was delivered. I understand that they had a high workload and waiting times could be high, I did not expect a resolution of my problem in 2 weeks. But a month passed !!! A month completely lost and a month in which they decided not to give me any report or answer my calls. Update: I got to my house and the computer doesn't even turn on anymore. I want to assume it's because they didn't even bother to reconnect it properly since I can hear the processor