Collection O Mansion Del Virrey - 61609 Pátzcuaro

I still need a night's lodging, little kindness on the part of the reception, annoyance every time something is requested, I rented a room for 4 people and only a roll of paper in the bathroom, for the lighting of the fireplace many pretexts, and it turned out that They only gave us the firewood and we had to turn it on, but if we wanted it to be turned on it had a voluntary cost, the toilet leaves much to be desired, do not change towels, I do not recommend it, there is no hospitality in the least!

Excellent place, very modern and clean rooms, hot water all the time and the attention of Jesus unmatched and always ready to support you with the information you need .... a hotel to return to ..... congratulations keep on keeping the same ... .

It would be 5 stars if the staff were friendly and helpful. Unfortunately the expensive service is not good and you have to be requesting very basic things all the time. For the fireplace to light up, they make several excuses.

Very good. The site is fully wooded and quiet. It has a fronton court in service. If you go, please support nature conservation and be silent so as not to break its charm. Watch and control your children so that they let others rest because the rooms are very close to each other.

[[[[[[[[[[[[[[[MUCH DISORGANIZATION and LACK OF ATTENTION!!]]]]]]]]]]]]]]] ((((((((((((NOT RECOMMENDABLE)))))))))))))))))))) AWFUL TREATMENT on the part of one of the "partners" when requesting my refund since the rooms were not what they had offered us, in addition to the fact that through the Internet they give a higher price than the one they have at the reception (it came out to double $2,000 to $4,000 for the total amount reserved). The workers excuse themselves from serving you because they are not in charge of the cabins and you have to wait for them to serve you. (I asked for firewood for the fires and they told me that they couldn't sell it because I wasn't the manager of my cabin). I went with a disabled family member and it turned out that I could not occupy the disabled parking space since it was another member's place. (what a stupid thing) The cabins are from different owners and there is not much choice to choose where to stay.

The cleaning of the cabin was very bad, in fact they did not do it with the excuse that the girl had not gone to work... they did not change towels, they did not take the garbage, they did not change sheets or bedspreads, very unfortunate service attention for what they charge... the noise that the pump makes when turning on a faucet or turning on the showers is unbearable, it seems that it is going to break down and it is very loud...: you can't even sleep... the parking lot is full of gravel and sand, very dirty, the photographs that are presented on the site are false, the cleanliness of the place is precarious in general ... I do not recommend it This site is a visual hoax...