Comisión Federal de Electricidad - 55764 Ojo de Agua

Terrible attention !!! I have been more than twice to make a contract (I do not live near Tecamac) and they always come out with that there is no system and that I dialed 071 !! The attention of the women who work there is terrible.

Terrible in customer service Marcos and they do not attend to us thunder was heard in the transformer in sector 54 Mz 169 help help help Help Help Help

Very bad attention, the place was practically alone and those who attend only talk, they make you wait until the end only half leaf through the papers and say that it is not appropriate

Terrible service today I went to report a possible devil, they tell me that it is not possible to do that, that I have to bring an external for that the meter is supposed to be owned by cfe and they can generate a complaint in case of See a devil, they did not give me an impression of my receipt, they gave me false information and the advisers are not trained, the manager seems to know nothing, it is just not clear that they require a prophecy and that they inspect the work they carry.

The women who work there are super despots, they answer and attend in a very rude way ??‍♀️ it seems that the payment for our electricity is going to come out of their pocket!

WHERE ARE THEIR INTERNATIONAL STANDARDS AND WORLD CLASS COMPANY THAT THEY SAY TO HAVE !!!! Very bad attention, especially from Miss Belen, she says one thing and as soon as one is advancing in the claim, she says something else. Which shows that not even she is prepared to explain, much less solve the cases that are presented to her. In addition to that, he gets up before finishing the clarification and begins to clean his place, telling me that my time had already run out, when they never said that we had a certain time. The guard is other personnel who are here to provide security in case of an assault, not to advocate for employees who do not know how to do their job and wiggle with gun in hand. Summing up and seeing the history of comments, very bad attention and service from the employees of this branch. I don't know if the CFE headquarters see this and take the appropriate actions.

I had a debt for electricity and I paid it is the moment that 3 days have passed and they have not connected me I went to the offices and they told me that they already had the report that I was connected, I returned home and they had not connected the electricity I came back and the person who attended me told me that he would send the report to see if they would connect me later, which did not happen, because they play with people in that way, it seems like a joke to me, all my food spoiled my vegetables, meat, etc. I think they are paid very well to provide that service, apart from everything, the ladies who are at the desks are despots, they spend their time talking and the manager, as if nothing had happened, since they are unionized, they feel very sure of their position, While those of us who suffer from this are the users, this was in Tecámac in gardens. Can you support me please I would appreciate it very much it is a lousy service if someone does something please enough of so much inefficiency

It is the fifth time that I have come and terrible service, they do not give a solution to anything, the employees are very rude and inefficient, I finished a service and two months later they tell me that I have debts, mediocre and unhelpful, the manager is never there and when I wanted to get up they did not want to receive a complaint Mrs. Nancy Guadalupe Chavarria Martin is very rude and nothing they solve for you, they are just sitting talking or talking on the phone