Conrad Tulum Riviera Maya - 77774 Chemuyil

Just checked out at 6am this morning, and was very impressed by that modern architecture, politeness of employees, and quality of the experience as a whole. Conrad Tulum fully delivers on its intended experience: a luxurious one that is quiet. The food is exceptional, the beach is beautiful, the pools are refreshing, and the employees are more than willing to help. If you’re going for a party atmosphere, you should consider an all inclusive experience. I comprehend that this is a brand new resort, and there is tweaking to be done, such as some employees English needs a little work, but heck, I can’t speak any Spanish, and I’m in their country, so I really can’t complain! Nevertheless, you’ll get that language barrier anywhere you go in Mexico, so you can’t look down on that. I also suggest looking at a map, because there’s more restaurants than you might expect, and they’re all worth trying.

The property is wonderful and the architecture is really great. It's very evident that the staff are trying their best to please guests. However, I must say very honestly that this is not a 5 star experience at this point - it falls short in a number of very important areas which I'm sure they will eventually fix. First, and most importantly, the property is not wheelchair accessible as there are significant stairs near the lobby with no elevator access. Second, many of the staff do not speak English and it's very hard to communicate. Third, there are no printed menus for the restaurants so they are directing to QR codes which often don't work due to signal issues and also not helpful to guests who want to detach from their phones. In addition, I must say that the Hilton Honors experience was not great as we arrived in the evening and they still didn't have a room available for us for over an hour (the property is practically empty and this is not acceptable for a 5 star resort). Rooms are fairly small, nothing very special. Few smaller things to note, the TV channels are not working (they have some signal issue), we had a broken thermostat in the room and moving around the resort at times takes 20-30 mins of waiting for a golf cart. On the positive side, the people are really kind and we had a wonderful dinner experience in their Mediterranean restaurant. The staff in the restaurant were truly impeccable in their service and we are thankful for that.

Hotel is brand spanking new and I honestly feel they’re trying to work out the kinks. While it’s not near the “party district” of Tulum, it provides a relaxing environment if you’re not into that scene. The property itself is stunning. They have hot tubs, infinity pools, beautiful landscaping and extremely contemporary rooms that replicate the Mexican culture. It’s right on the water so you have a magnificent view if you are staying on the back side of the hotel. With it being new comes areas they should consider improving. There are very few food options. They have three restaurants and two bars that provide food along with room service. The only problem is there are really no American options. With it being an American hotel chain and so close to the US, you would think they would have a restaurant catering to that interest. The staff’s English speaking proficiency is limited, which resulted in my room service being incorrect twice. Due to its location in the middle of the jungle, beware of snakes, iguanas and other small wildlife that may wonder on the property. Finally, it seems a tab bit overpriced for what you get, but that may be an aspect of inflation. Overall, great experience and I would go back.

We came for a wedding and we're extremely happy with everything. This resort has it all. Great restaurants. Friendly staff. Beautiful location. Incredible spa. And the rooms are great too. If you have kids, the staff do activities for them every day so you can relax poolside chatting with the other adults you've traveled with.

I wish we could have stayed longer at this resort! It is brand new and has only been open a few months so it wasn't too crowded. The staff from concierge, to the bar/pools, breakfast, dinner & fitness center were all so friendly. The amenities at this resort are superb. The breakfast spread had so many options to choose from. The fitness center was always clean and had all the fitness tools I would normally use at home. The pool areas were always clean and the bar staff came by regularly to check up any needs, food or drinks. I would highly recommend going to the spa, that was the highlight of our trip. The layout and design of our room was very clean and relaxing. I can't wait to come back!

I cannot say enough good things about this place! The seaweed is a problem and the beach is basically off limits this time of year, but the beautiful pools make up for it. The service was outstanding and the people working here truly care about your experience. Alberto at the Ultra Mar bar is a top notch bartender and Daniel the server by the pool is an awesome guy! Everyone we came in contact with on the resort was polite, helpful and kind. Any issues we faced were quickly rectified by this amazing staff, what an amazing experience.

My stay at the Conrad Tulum has been the most pleasurable hotel experience in my life. The service is indeed UNPARALLELED. Please listen to the reviews. The moment you step onto the property, you will be pampered like no other. They make everyone feel like celebrities. The hospitality is on point. 7 stars for the phenomenal service. All the staff members are properly trained, professional and attentive. I dropped my napkin at dinner and went to grab it and two waiters came rushing my way to replace it for me. They will not allow you to refill your glass, reach for a towel, carry your personals, nothing. I love, love, love the staff. The only area I would say is lacking at this new establishment is the food. I am an extremely tough critic when it comes to food and I feel the food is lacking a tiny bit. I will give them the benefit because they are so incredibly new. I wish this hotel the most success! Thank you so much for a mind blowing experience!

I needed a vacation and discovered the Conrad Tulum. I didn’t realize until I arrived that the property had just recently opened. As a Diamond member with Hilton, I got upgraded to an ocean view with a plunge pool on my balcony. The grounds are absolutely beautiful and the private beach is a quiet oasis. There are 5 pools and hot tubs on the property which I loved taking advantage of each day. There is yoga on site which I was excited about and participated in each morning. Taught by Francesca, the yoga classes were such a beautiful grounding way to start each day. Francesca has such a gift for teaching and making everyone feel welcome and included. The highlight of my trip was practicing yoga at sunrise overlooking the ocean. The restaurants and food are 5-star level. The joy of the staff no matter the role they play was contagious and experienced. I will be back again. I highly recommend relaxing here!