Coppel Corporativo - 11800 Ciudad de México

Excellent service

Hard to find

I liked

The attention to security measures, sanitation is very efficient and it is in a very well located place

They are charging me for something that I did not buy, a loan that I did not request, and it is not the first time. They cannot ensure data privacy

Terrible service. I made a purchase by phone for 31 thousand pesos 10 days ago, I deposited in cash 3 days later, the day I got engaged. They never credited the deposit and when I called customer service 4 days later, the first executive took my phone number wrong and hung up. I called the next day and the lady told me she was going to make a report and hung up on me without making the report. I look for complaints on the web page and the options do not allow you to write your complaint, just mark from a short list. At the end of the call, he raised the report and my phone number was wrong, my address was wrong and he informed me that he does not know when they will call me or send an email because blah blah blah. I ask to speak to a superior and that cannot be done. I ask you to read my contact information and my phone was still wrong, my address was still wrong. It is a shame. What a horrible experience ?. It remains to be seen if they will solve me or return my money.

It is a matter of calling by phone and being attended to. I had to go to 2 stores physically to be served; in the first they took a long time and in the second; after 11 months, they were able to advise me.