Corazón Mexicano Holbox - 77310 Holbox

We stayed here for 5 fantastic nights, I loved our room with the Mexican tiles and fab decore through the hotel. The small roof top pool was a real plus so refreshing and looks out to the harbour and over the tree canopies. Our room.had a super comfy bed and pillows, air con and fridge and hob to make snacks. It's is really close to where the boat goes from and so a little walk into the town but only 10 minutes. I'd say it's a quiter place with good value for money, id stay here again!

Very worthwhile to stay if you're on a budget and/or want to be closer with the locals of holbox instead of being in a hotel zone or just need more of a small apartment style configuration. Spacious rooms, A/C, hammock in the rooms, kitchen. Mostly everything that you need. There are some signs of money saving from the hotel management which could be due to a number of reasons like covid, or constraining factors from it being on a small island. Would like to see the hotel provide better blankets and reduce or remove completely their washing machine noise which was running overnight. If you want to get around easily from this hotel, highly recommend renting a bike.

Booked by mistake, paid 700 euros, wanted refund because we didnt went to this hotel, they refused to refund money

I’ve been dreaming about writing this review and expressing my frustration. Isn’t that what reviews are for? My frustration lies with the design of the hotel and the rooms, and not the lovely staff members, who need to fly away to greener pastures. The main problem is that the rooms all face an internal hallway. Your windows face this hallway which means light is limited and privacy is an abstract concept relegated to the past. This means you have to have the curtains closed which means you don’t actually have windows. So no windows in the rooms. My second issue is with the shower. They have gone with a large sea shell. While this looks very cute and life destroying, if you are another animal who needs a shell to live in, it is hell to shower under and water goes all over the bathroom floor. It’s a flood. I recommend nobody stay here and the owners promptly sell and hire an architect for their next project.

No customer service. I stayed at their sister hotel (Casa Luz) and there is just no one to talk to when you have an issue. The phone number they give you is of this hotel (hence I am writing a small review here too). We had the electricity and water cut off and despite them promising to send someone over they proceeded to ignore us for the whole night. Do yourself a favour and take your business somewhere else, where there is better customer service.

I have so many positive things to say about this hotel, first of all the staff are incredibly friendly, Alejandra and Luisa were amazing and made us feel like home, secondly, the room was very spacious when you stay in an island all you want is the sand to stay off of the bed so having that extra room was perfect, the fridge and the little kitchen were perfect for making snacks and save some money, now some things we didn’t enjoy that much was the fact that there’s no shower curtains or shower door so the whole bathroom was wet after a shower, and of course not having natural light in the room was also a pain but to be honest during the day you should be out enjoying the sun and having fun in the beach or the pool. Thank you guys for everything, hopefully we’ll be back soon!

We actually got there and run out! It’s just by the port but also by all the fisherman so you can imagine the smell. Small Dark hotel with windows toward the inside of the building. We didn’t stay. In a panic found something else - BETTER!!!

Nice hotel, good simple breakfast included, very nice staff. Some aspects of the rooms could be improved. Wifi is quite bad, but this is likely the case in most of the island.