Corporativo Alltournative - 77710 Playa del Carmen

My first time to Mexico and it was a great time. I have to give a shout out to Pablo Sosa for being a great tour guide. He was an informative and very funny guide. When I come to I will be sure to ask for Pablo again. The pyramids were great and the history lesson told; well it just made it a better experience.

Great experience. Personal driver and tour guide through the ruins in Tulum he was friendly and funny and really knew the history as a native from the area. Gama was his name. I’ll always remember him. We also did the zip Line tour with swimming into the sonotez (caves) stunnnnnniggggg views! Glad they took our cell phones away so that we could just capture the adventure and moments. Our tour guide Alejandro really made sure that you knew what to expect and guideline through you at each point.

Did the Tulum, Coba, Mayan Village & Cenote Tour. The sites are excellent and well worth a visit. I would however recommending doing so with another company. The Guide while friendly had very little knowledge to share. However my main issue was the Cenote part of the tour, 1) No Photos are Allowed, we had not been advised that Photos would not be allowed and must be purchased. That while disappointing would have been ok if we got the photos we purchased and not those of another couple in the group and the guide. I tried contacting the company via the tour desk in our hotel where we had booked. After 2 emails and my sending on Pictures of myself, Wife to enable identification they just stopped responding. Eventually our Concierge who had recommended the trip became involved and he managed to get a link to download photos. They were of very poor quality, the photo they supplied which was supposed to be me entering the Cenote was actually of the Guide! We had visited a Cenote on other tours previously and there was no issue taking your own Photos. This is simply a rip a ruse to extract money from visitors. They should at least inform people when booking and attempt to provide decent quality images when purchased. 2) The Cenote experience was disorganised, we missed the Myan Blessing completely, There is one stairs down to the Cenote some from our group were delayed exiting by another group coming down and when we got above group our group and our Guide were nowhere to be found. We made our own way back to the car park and bus. They arrived later having had the Blessing. 3) It is advertised that there are lockers available at the Cenote to store items, There were NO LOCKERS. Items were simply left on a bench. We asked the guide what we should bring he advised we had a walk through the Jungle to the Entrance and to take a towel and wear shoes, we carried Pool Shoes. From previous experience in a Cenote which are by nature rocky we felt these would be good to have . However at the entrance we were told they could not be used and to leave them outside. The Guide could have informed us at the bus what was or was not allowed, he simply didn't seem to know. Finally, why serve Lunch at the end of the Tour it was too late, pickup at 8:15am and nothing to eat until Lunch at 3pm.

One of the best experiences ever in Tulum. If you’re into Mayan culture and outdoors this tour is for you!

Tour was great till the end when we went to a cenote. At the Cenote they scam you by not allowing you take photos in the cenote. Instead they have photographers and charge you $15 per a person in your group for pictures. So our group of 11 was $165 dollars to get pics emailed to us. They did not tell us at any time during the booking process that we could not take pictures at the cenote. I am use these types of scams in Mexico but not from the high-end professional tour agencies like this one that charged $150 USD per a person for a day tour. I should have read reviews in advance since many of them day the same thing. Attached is photo hut which is your final stop where they try to get you to pay for the pictures you were not allowed!

We did the Chichen Itza & Cenote tour. Overall we had a good experience, I would round up to 3.5 stars if google allowed me to. But we did feel it was overpriced for the experience. Pros: - We did the tour with a small group, so hotel pick up was fast & the tour of Chichen Itza and the dip in the cenote was intimate. - Our tour guide Edwin was fantastic! He was a wealth of knowledge and made the Chichen Itza tour very special. - The cenote was stunning & the private nature of the tour meant we got to experience it without crowds. The activities inside the cenote and the rappel down were really fun! - The food was fantastic, the atmosphere of the canteen was gorgeous and the staff super friendly. - Entrance to Chichen Itza, the cenote & lunch was all included in the cost. Cons: - The van was VERY small. If you are tall, prepare for a long, painful ride. There was no storage available for our bags. - The only time water was provided was during lunch. We had to rely on our own stash for the rides there and back, and the entirety of Chichen Itza & the cenote. - We felt we didn’t have enough time at the cenote. Especially if you rappel down, it takes a while to get set up and wait for others to go first. The cenote was the high note for us, so we would’ve appreciated more time there. - We weren’t able to take pictures inside the cenote, and they had a cash grab of $50USD for the two of us. Would’ve appreciated the option to purchase a photo or two at a reduced cost. Tips: - Bring lots of water & sunscreen - Bring goggles for the cenote - A sun umbrella for Chichen Itza would be very helpful - Bring extra pesos if you plan to buy any souvenirs at Chichen Itza, there is plenty of cool stuff there - Try to purchase the tour on a discount, full price felt too expensive for the value

We had a great experience with Alltournative! We did the early bird so we could see the pyramid before it became too crowded; they stopped on the way at a 7/11 so we could buy coffee. Our guide, I believe Marcus was his name, was knowledgeable and interesting throughout the whole 3 hours drive. Before arriving at Chichen Itza, our van stopped on the side of the road to pick up (free) sandwiches and apples to give to our group. Upon arrival at Chichen Itza, we were given time to use the restroom; we did not feel rushed, our guide gave us a lot of history and we even had time to explore by ourselves after. We then went to Cenote Maya; took place in a Mayan Ceremony before repelling down the cenote, ziplining, and swimming in crystal clear water. We were then offered a traditional dish, which was amazing after our excursion. We did pay for the pictures at the Cenote since we didn't have a Go-Pro, looking forward to develop all of the pictures, well worth the money! Thank you for the experience!

This tour company is awesome in our stay in Cancun we got the Chichen Itza Cenote Maya RN. This was a two stop tour first they took us to Chichen Itza Mayan ruins which was amazing. The tour guide Pablo Sosa was awesome he had so much information throughout the tour but it was never overwhelming he made it fun and interesting. Then we went to the Cenote Maya that was also amazing. We were able to repel down into a giant underwater lake and use a zip line once inside. This is a once in a life time experience I would highly recommend. It was a really early trip but this is to avoid the rush hours at the parks which was great. The drive is pretty long so take some snacks and plenty of water overall definitely worth it.