Correos de México - Nogales, Son. - 84001 Nogales

The unprofessionalism of its employees who have been working in this government institution for more than 20 years in customer service and do not understand their work is very sad, they are justified with thousands of excuses, that if they are few employees, that they have a lot of work to do and They don't have time, the times that I have gone it is very difficult that they can help you with kindness. Now that we are in difficult times less, I personally went to put a package after 230 in the afternoon on Wednesday April 8, 2020 and they told me no, that it was already closed to return the next day, I will go on April 9 before from 11 in the morning and it was completely closed, I went to the area where the trucks leave and I asked the man who was cleaning, he told me that it was closed until May 1, I was amazed and I told him but if I came yesterday and you and your partner they told me to come back today, "because it is closed, ma'am, you did not see the sign" if I saw it but it does not say that it is closed, but that they are going to work with limited personnel, and it got in, after a while we were already several people waiting at the door to see if someone would open or come to solve this and if a very upset employee arrived because we had no regard for them in these times and we wanted the service, that he had a lot of work and was alone, at the end of a long discussion with this e The post office in Mexico at the Nogales Sonora branch opened our doors and gave us very annoying service. I do not understand the government is not strategically planning how to deal with these emergencies effectively, truthfully informing us if their branches are serving or their employees are not being instructed in an efficient way for these emergencies, I also understand that they are probably being begged and work one day some and another day others, but denying ourselves the service and lying to us saying that the office will begin to give service until May 1, 2020 is irresponsible ...

Once a year we send packages to all Nogales high schools via certified mail (with guide #) and several of them do not deliver them, especially those from Cobach # 1 and # 2, I call the post office and nobody knows anything and on the internet it appears with the tracking # that arrived at the Nogales office but from there onwards no movement appears. #correosdemexico Pay close attention in these offices, an audit, because the staff is not doing their job properly as a team: SOMETHING IS FAILING AND MUCH ...

The worst parcel service, they sent me a package on June 6, and 2 months later I picked it up with the most pessimistic attitude from the staff. He sent emails to customer service saying what had happened and they said he could not pick it up because it was not with status "put at the window" and what happened is that the system never updated it. And very bad hours you never know if they will open or not. Do not use this service or you will be upset.

For years the federal government has been ordering the Correos de México to die. Here in Nogales, there is only one office left and, in times of Covid, the line lengthens (healthy distance) and the hours are shortened. Unfortunately, there is only one person to attend to all of us who arrive, but he has always treated me well, he has even explained things that I should already know. Others may complain, but they don't see the big picture. I applaud the effort your staff makes (minus my postman).

The worst parcel .. The worst service and customer service .. the lady who has to attend to me when I go attends with the worst genius in the world and throws the packages, never answers my questions and leaves me talking alone .. and never to finish it they answer the phone .. they never seem to want to work .. they are disgusting of company

I got there 2:59 and it was locked inside with chains. The guy at the counter signaled to me that they close at 3. If they are going to work less then pay them less.