Crowne Plaza Queretaro, an IHG Hotel - 76140 Santiago de Querétaro

Name: Crowne Plaza Queretaro, an IHG Hotel - 76140 Santiago de Querétaro
Address: Anillo Vial Ii Fray Junipero Serra 1500, 76140 Santiago de Querétaro, Qro., Mexico, Qro.

4.5/5 ★ based on 8 reviews

Contact Crowne Plaza Queretaro, an IHG Hotel

Address :	Anillo Vial Ii Fray Junipero Serra 1500, 76140 Santiago de Querétaro, Qro., Mexico
Phone :	📞 +79
Website :	https://www.ihg.com/crowneplaza/hotels/us/en/queretaro/mqecc/hoteldetail%3Fcm_mmc%3DGoogleMaps-_-CP-_-MX-_-MQECC
Categories :	Hotel , Conference center , Wedding venue ,
City :	Qro.
Description :	Casual rooms & suites in a contemporary hotel offering city views, a restaurant & an outdoor pool.

Anillo Vial Ii Fray Junipero Serra 1500, 76140 Santiago de Querétaro, Qro., Mexico

Best Hotel in Mexico

S	Steve on Google ★ ★ ★ ★ ★ Overall the hotel was nice. The rooms are spacious and modern. The breakfast was good with a variety of choices. My only complaint is that the front desk did not send a wake up call after requested, the shuttle driver did not have a check sheet of guest to take to the airport, which resulted in us missing the airplane and expensive costs to get home ($1800 USD)
F	Farmer on Google ★ ★ ★ ★ ★ Hotel is a great hotel with a fantastic view of the city. First time I have experienced any issues with this hotel. The room air conditioner didn’t work and the room got up to 81 degrees. Contacted the front desk manager and he was able to get maintenance to fix it. Worked fine after that. During the night while trying to sleep there was what sounded like someone over my room (I was on top floor) dropping tools or something for about 2 hrs. I finally had enough realizing it wasn’t going to stop so I called the front desk at 1:00am and asked what was going on over my room. He said there was nobody working at that hour and said he would check into it. After 5 min the noise stopped and did not return. No explanation as to what it might have been. Like I said before this is the first time I have had any problems. Great hotel and staff is excellent.
m	mgonelp on Google ★ ★ ★ ★ ★ I love this hotel every time I travel to Queretaro. Conveniently located with an extraordinary view of the city and quick access to additional restaurants within 5-10min drive. By the way, the restaurant on site has excellent options for dinner and the breakfast options are fantastic! I love this Hotel! Besides, their staff does a fantastic job every time.... :-)
W	WearyTraveller on Google ★ ★ ★ ★ ★ From the moment I checked in, which was dealt with professionally and with minimal fuss, I felt really relaxed and 'at home' here. The Bedroom I reserved was so big, and roomy, with a large powerful shower and separate sink area. The bed was what I had come to expect from C.P Hotels, with pillow choice and comfortable mattress. The view from my room was awesome, floor to ceiling windows helped with that. The hotel was very quiet which as a business traveller I really appreciate. The whole experience was faultless. My only disappointment was that I wasn't there longer.
J	Jake on Google ★ ★ ★ ★ ★ All of the staff knows me by name and greet me warmly every day. They show genuine concern and anticipate my needs and deliver without fail. I have watched as staff are brought in and trained and quickly assimilate and deliver excellent service. I’m glad I was asked to share my experience because I wanted to give a shout out about my experience with your hotel here. Keep it up as it seems to be busy and more events and all of it runs seamlessly. Very professional hotel that delivers, thank you.
J	Jeffgg on Google ★ ★ ★ ★ ★ Great service. The staff is exceptional. There are hotels 20 minutes closer to my work. It is difficult to travel as much as i do but this team makes it worth it. It is difficult to travel as much but The reception team is fantastic. They make it easy to check in and out They try to put me in my preferred room which makes everything familiar which helps me rest better. The breakfast staff is welcoming and accommodating too. All of the wait staff are better than responsive. The anticipate what you need and remember what you like. I can eat and leave by 6.05 and get to work early. Which helps me be able to stay here instead of a hotel closer to work. The only criticism that I hear and agree with is that the shower heads need replaced. And maybe start upgrading some rooms. Mattresses and carpets Thank you to the entire team at this hotel. They honestly deserve an award for their service.
M	MSAKen on Google ★ ★ ★ ★ ★ While on a vacation trip, my wife and I stayed here and were truly impressed with the quality of hotel, friendliness of the staff, amenities in our room and the view of the city! We were celebrating our anniversary and the staff surprised us with a treat in our room the night of our anniversary! Picture attached. The staff at the front desk and in the dining room went out of their way to help us and to ensure our questions were answered and needs met. My wife would like to go back there again so we can spend even more time in Queretaro.
F	FireflySailing (Firefly) on Google ★ ★ ★ ★ ★ This hotel room was gross. Threadbare sheets, carpet that was disgusting. Only redeeming factor was shower and bathroom was nice. Hot hot. The phone and coffee maker had so much dust that i couldn’t believe it. So coffee out of question. We were so tired we abided it. Everyone else seemed happy we must have gotten the worst room available. No way it meets Covid cleaning mandates despite mandatory mask policy in lobby. I did have two badly needed outstanding margaritas. Service was excellent otherwise