CSAI QUERETARO - 76030 Santiago de Querétaro

The place is good, I had a small accident and I was assigned the repair shop, first you take the car for evaluation and it takes very little; if it's just a review right there they give it to you, but if you have to take it apart if it takes a couple of hours but that same day they deliver it to you. Then you have to wait in what happens the evaluation process and that the insurance accepts the cost of the repair, then they call you to give you news and if it was accepted, it is only a week of waiting for the parts, if you do not need parts, Then they schedule an appointment for you to take it to repair and it takes approximately 1 week (it depends on the type of damage) then they notify you to pick it up and that's it. In the repair process you can ask to be repaired, changed or put some more piece and they charge it separately and at a good price. The only disadvantage of the place is that they are bad for communication; They tell you that they will call you or let you know everything in the process and it is not true, they told me on 3 occasions that they would call me to be informed and only called me when I had to go to leave it, of course, overnight.

Good workshop for those who like a lousy service from their people who are serving customers, return several times for poorly done jobs, wait for them to call you and never do. They do not meet work delivery times. They are slow and their jobs are very bad. Insurers should remove them from their assigned workshop lists.

Very well located, clean, tidy, seriously how many attention

Excellent service and attention from the staff

Terrible attention, they remain to communicate with you and instead it takes MORE THAN ONE MONTH in which they ONLY answer you about the status of your car or simply NEVER ANSWER (neither calls nor WA) You have to be going in person to receive news of your car. ZERO RECOMMENDED! NEVER TAKE YOUR CAR TO THIS WORKSHOP, either by the insurer or external!

5 weeks into giving me my car and it was not delivered correctly, if I no longer return due to warranty it is because it was easier and faster than I will fix it on the outside. If for an Aveo easy-to-find spare parts it took I cannot imagine for another vehicle not so commercial.