D'europe Muebles Cuautitlán - 54800 Cuautitlán

The store is a total fraud, 5 months ago we bought a room in the convention center of WTC Mexico City, it is the time that they do not deliver anything, there is no manager who of the face, they force you to pay in advance to "guarantee the delivery "and then they only say that the supplier has not delivered them do not buy in this store actually deurope is a TOTAL FRAUD !!! And since there are many more people, I give it zero stars

The service they provide to their customers is disappointing and intolerable !!! In store they sell you with a delivery time according to a ticket that they themselves indicate with a delivery date of maximum 45 days. They do not communicate anything to you about the status of your order. When going to the store, the response given by the manager is "see it with my warehouse area, we no longer have to follow up" (they don't give you support). The seller disregards your order 100% after settling it. In their customer service line, they do not answer or they ask you to communicate with an executive that you can dial 25 times on their line and they NEVER answer. Yesterday after 62 days of waiting, they contacted me about a comment from my wife on Facebook, only to say that "let's see if my room arrives in 15 days and they can deliver me after 77 days." But for them they are on time because they must deliver you within 90 days. Double what they sell in the store. To finish the problem, the executive gets upset about expressing our annoyance on social networks, makes fun of our annoyance and does not solve anything. Not really an option to buy again ...

The attention for its excellent sales staff, good prices and quality.

High Quality in all its furniture, excellent showroom

Terrible service on credit purchases. They hook you with the purchase promising a maximum time of 43 days and they do not comply. They just jinetéan the money and lie to hook you. In customer service they make fun of you saying that you cannot report to profeco because on the back of your ticket the delivery time is 60 to 90 days. Nobody solves you and they only ask you for more and more time to have an accurate answer. Friends, never buy from this store.

I made a purchase since February, my order never arrived and now they don't want to return the money! no one gives me an answer, they do not answer the phones and they pass my report without any response for me. Who should I go with?

APPALLING! Bad service, we ordered some furniture that was not cheap 6 months ago and so far the store has not given an answer and is not responsible, I wanted to cancel my purchase and it turns out that they are going to penalize me for cancellation when my purchase is already 6 months old, bad service and I recommend to all those people who go through the same thing to file a complaint with Profeco, the store is not scared since I told them that I would go to them and the manager with his hand on his waist told me to do as he wants ! The store is very well protected, it does not lose $$$$ and nothing scares it, but as long as the customer loses. I say it like this BAD to not say another word