D'europe - 56120 Texcoco

It is sad to comment that I have a mega BAD experience with this store, I bought a dining room with 1 bench and 6 chairs on September 12 of this year, I had a meeting the following Saturday and they promised me that on Tuesday of that week they would deliver the dining room and the bench (the chairs would take from 10 to 15 business days) Anyway, since I had no space, I immediately got rid of my dining room, waiting for the new one ? and it did not arrive, I tried to contact customer service and nothing ... 45 minutes on the line listening to their music, when they finally answered me, they said let me! I'm going to check your order and they hung up on me ?. The dining room arrived 3 weeks later, it turns out that on Saturday the 17th I received a ms. that they are going to deliver the bank to me on Sunday (and to my bad luck I was out of the CD), the delivery coordinator communicated with me on Sunday and I told him that I am away but that my neighbor can receive it ... and it turns out that they cannot leave it because they need the purchase contract and an identification of who bought it, when asking when they will make the delivery again and obviously asking about the chairs, the very unconscious hangs up the call ? (obviously I go to sue PROPHECO) BECAUSE IT IS NOT FAIR TO SELL WITHOUT HAVING THE FURNITURE AND TAKE THE CUSTOMERS 'MONEY ? order 441793 TP 12511

I'm still waiting for my furniture. They told me that in 50 days they would deliver them to me (I already paid for them) and more than two months have passed. Nobody gives reason, neither on the phone nor in the store. Terrible customer service. Do not go near to buy there.

Do not buy in this place it is a fraud 84 days that I bought a sofa and I had to come to the store for it because they are liars the manager's tension is terrible, he is not a manager surely because when faced with a problem all he does is hide without giving a solution and what he says is that it is the company, that is, he works for this terrible company

Excellent service and good prices for the various furniture exhibited.

A very bad experience, I have been two months and my delivery nothing, they make me pay for the shipping of furniture that I buy because the router only arrived when I did not even wait to leave, they charge me for a double trip and fsn terrible treatment without guarantee, do not buy there, they are very bad

I'm still waiting for my furniture after a month and a half and when you dial the numbers they don't answer or they leave you waiting for more than 3 hours

Good afternoon, I bought a room 5 days ago, I have not received a call regarding the delivery date, I call customer service to ask and they do not answer, the phone of the store in Texcoco is not available. What bad attention.