D' Marco Furniture - 37148 León

Terrible service, they always deliver 2 or 3 weeks after what they promise, I do not recommend it at all

I do not recommend it at all! They gave me the wrong furniture, they agreed to deliver the correct one and to this day I am still waiting for them to give me reason, I dial the phones and they do not answer by any means.

They have very good quality furniture and its price is worth it, they also make kitchens, you can practically buy all the basics for a new house

Terrible, bad attention, you do not get what you asked for, if you receive it, you have already washed it, I do not recommend it, the discount they offer you is lowered in quality and no one is responsible

Very good place, good furniture, totally recommended. BUT the place that is next to this very bad experience. On the other side in the place called "9 months no", In addition the owner of "9 months" speaks very badly about this place, the owner who says she is an accountant.

First time I buy furniture in that establishment ... first impression is that it is furniture of reasonable quality for the price.

Unfortunately we had a bad experience, at the beginning the service was good and we made a purchase but later when the furniture was delivered it was broken and just because it was detected, otherwise the intention was to deliver it like this and that's it. I requested the change and after 15 days I returned and it was the same ... they just repaired and painted it. In order not to be hanging around and pay freight, I accept it but not satisfied. They say that they in turn returned it to their supplier or manufacturer ... (they don't make them) but then it was the same. Just because it is the set of other furniture, otherwise I would have requested a refund of the advance. It remains to say that there is a lady with terrible attention and education towards customers, both in the store and by phone ... with young people there is no problem.

I do not recommend this place because I received poor service and treatment from the employees and the manager or owner. The product is acceptable, but for all that I had to go through to make it look good I would not buy here again. I sent for a matrimonial base to be made on Saturday May 26, I ordered it with a flat top to put the mattress on, so they gave me a different price than the simple bases. They were going to deliver it on Wednesday the 30th but I had to ask for it to be delivered on Friday the 1st. and that's where my bad experience began: 1. When I called to ask for the date change, they answered me very reluctantly. They said they would arrive at 2 p.m. but on the day of delivery they arrived at 4:30. 2. A relative helped me to receive the freight and when she sent me the photo of the base I saw that they had not put the cover on it, so I called the local to let them know, they told me that they would send me someone to put it in my house. They promised to call me to confirm. 3. By Tuesday the 5th they still didn't call me so I spoke again. The person who answered me at the beginning did not know what I was talking about, but asked and said that I could take the base or that they would send me the truck but they would charge me the freight again and that they also did not know when they were going to have a cover like the one I needed . I told him that I did not agree to pay again and asked him to contact the manager; He did not want to communicate with him, give me his cell phone or tell me what time to find him, he only said that he could not solve me, that I should speak the next day and hung up the phone. I called again but they no longer answered me. 4. After this I left my first review about the business rating them 1 and explaining the terrible service they gave me. 5. Later, on Tuesday the 5th, I called them again and the manager answered, I told him that they had hung up the phone and what they had told me. He did not apologize but said that if he could take the base to them and that if not when they had a shipment near my house they would send someone to put the cover. Again they promised to call me to confirm what day they would do it. 6. On Wednesday 6th the manager called the phones we left when we made the purchase (my boyfriend and the relative who received the freight) very angry to complain about the review; Since they didn't know anything, the man called me to demand that I remove it so they could fix the base. I told him that I was not going to remove it until they did, so he said that they would go on Thursday the 7th to put the lid on, at all times speaking arrogant and rude, he even threatened me saying "I will fix the base and if later he does not remove the comment we'll see what happens". 7. On Thursday they called me at 12:30 pm to ask what time they could arrive, I told them at 2 pm. Again my family member would help me to receive people so at 12:55 I was already on my way when they called me again to tell me that 4:30 would be arriving, so she had to return home. From 4:20 he was waiting for them at my house and those who fixed the base arrived until 7:45 pm, also behaving very rude, they did not even apologize for being late and they left without even saying thank you. 8. When they finished the job, the manager immediately called me to demand that I delete the comment, I told him I would do it as soon as I had time and since then he has been calling me very insistent to do so. In all this bad experience I did not receive a single apology from any of the people I dealt with. Also, if they had called me as quickly to resolve my issue as they did to claim my review, my image of the business would have been totally different. Regrettable that they care more about ratings than they are satisfied with their customers. If after all that I have already explained here the business can only reply that they gave me good service without offering an apology, you can expect very little from them. If according to their standards this was a good service, now I understand everything, I wish I had known before buying from them to avoid having to deal with such rude and informal people.