D'Margo Hotel - 77710 Playa del Carmen

Awful. No staff when I arrived. Most staff don't speak any English but manager speaks a bit. I said I'd arrive about 4pm as a guess. I was delayed and arrived about 6 and they said anyone arriving after 4 automatically gets their reservations canceled. This wasn't made clear Andi's a ridiculous rule. They then said they would get me another hotel and I was sent down the road but it was not great and a little dearer. Hotel is cheap and right next to beach and has ok facilities. No parking. Shame I couldn't use any of the facilities!

I had a great first few days in Playa here. Location: it’s half a block from the beach and half a block from 5th (right where you want to be!) downside to that is there are very popular clubs nearby and the music can be heard. Atmosphere: there is a little construction going on here and there. Most of the staff look busy but happy. The main manager speaks English but the others you need Spanish to communicate. There are walls completely covered by huge posters hiding some poor aesthetics but I really enjoyed them being not plain. The pool is comfortable and central as well as the the other common area which had hammocks, tables, and couches in the sun and shade. WARNING: the worst thing is the noise in the late evening and early morning from the clubs. I believe this makes it a “Value Room.” Rooms: there is many rooms but all are spacious and clean. The amenities could be improved but you can upgrade your room for better ones. I had a $25 day with AC, mini fridge, and good water pressure. I also had $20 days with no Ac, no mini fridge, and weak pressure. The ladder room had an extra bed though and was one the second floor I instead of 3rd. Conclusion... I would stay here again if I where traveling and wanted easy access to nightlife, restaurants, and ocean. I would avoid if I went to bed early or had extra comfort needs.

I arrived after flying for over 10 hours to find they had cancelled my booking. 8pm in the evening I was left with nowhere to stay. The guy on reception didn't even say sorry.

Very bad matresses, the springs coming out of there, wouldn’t let my cat sleep on it. The toilet didn’t flush at all and after telling that to the reception 3 times they still didn’t fix nothing costed us like 2 hours to deal with it. Nobody speaks English. Every little thing has fines here. Stay away of this place for ur own sake!!!

Attention Scam!!!! I made a reservation on booking during holidays 2021 for 80usd per night which already is not cheap. When i arrived they said my booking is not valid anymore but i could have a room for 250usd!!!!! All the other guests that wanted to check in at the same time had the same experience. Be careful here in playa i heard a lot of places do this scam!

The name in booking appear with a different name ( D’maro ) but it’s the same hotel. They will charge you a deposit 10 dollars, don’t take cards, charges 10 usd per hour after late check out, windows are broken, it felt unsafe, so we didn’t booked this place. :(

Scam alert! I booked this place on booking.com but couldnt find it on google maps under different name. I booked room for 4 people. Because i have red before many weird reviews I made my checkin at 3 pm. I also said we are gonna be 4 of us and 3 of us will arrive later in the evening. The guy at the reception was very,nice and helpful. They have very weird s,stem how to process booking.com reservation and it takes very long time. I managed to get the room, all ok. In the evening around 10:30pm my friends arrived. I picked them up at the reception and ask the guy there if he needs any information or passports. He said that no and let us go. When we walked to the room we met another lady on the way. She was enormously rude and basically shouted "where do we think we are going". I tried to explain that we are staying all in the room. She was shouting that i am taking unregistered people in the room and it is violating of the rules and she will cancel my booking. We had argument, at the end she registered my friends (i asked 3x to 2 different people if they need to register all guests and they said no, if any of them including her would simply say yes we need your data can ,ou please follow me, nothing of this wouldnt have happened). In the morning she came to the room and told us she cancelled our reservation and told us we have to leave. I received message via booking that they will cancel my night because of unpropriate behaviour but then i received another message that she put "no show" on booking even we were checked in and in the property at that time. The place is ok but this horrible ridiculous person turned it in the worst experience i have had. I made a fraud report on booking.com and made a complain. I hope they will disappear from there or this person should be immediatel, fired.

First of all, this isn't an adults only hotel - we were woken up multiple times by screaming children. They want money for everything - we were made to pay a $200 deposit for a blanket!! Which was kinda hard to get back too! Rooms are dirty and moldy, mattresses have definitely seen better days. For the insane amount they're charging,this is absolutely the worst hotel I've been to in my life! Sink never worked and the shower head kept falling off.