Decomfort Persianas - 76180 Santiago de Querétaro

OF THE WORST SERVICE OF THIS COMPANY. ONE MONTH AFTER I HAVE PAID ONLY ONE COUNT MY CURTAINS, I STILL NOT RECEIVE THE PRODUCT. BAD SERVICE. SHOULD BE MORE RESPECTFUL AND SERIOUS AT THE TIME OF CONTRACTING. GIVEN YOUR SERVICES, ARE CAROS. !!!!

Terrible, they told me that if I paid the total of my order, they would place it in 5 working days, go 10 ... I call them and they tell me that they call me back and they never return it, then they do not answer, I go and they tell me that they came out defective and they had to change it, but then they do not let me know if they changed them or not, they just do not I already paid them, they have to think, and meanwhile here, waiting as if they did not have things to do at what time and what day and at what moment they come to install, aaaahh and to grind it they can not give me back money to go to place the order to another place that if formal, do not go there NEVER !!

The people they serve are terrible, despots, rude and without customer service, the worst thing is that they do not even care to improve their attitudes, since you paid they treat you as if you owed them the favor. Don't buy there

Impunctual They made an appointment to place my curtains and nothing else did not arrive. I lost a day of work waiting for them and they didn't even call. Finally they tamed another setter. Again, wait and wait ... I didn't even bring the address right. I imagine it bothered him that they sent him at the last minute because he arrived so rude. I place without trimming cords so they were much lower than the curtains. I'll cry, I'll have to do it It came without my full curtains, because a fabric no longer have it. Seeing the option of another fabric, first that the sample did not bring ... then always if, but that I hurried to choose because he already had to leave. VERY FIGHTED MAN. Now to hurt my return, which as I was allowed to train is going to be a big problem. I will write my opinion soon.

They are only looking for the money, they took too long to tell me that they did not have the model and they did not give the return, they forced me to buy others since they did not want to give a refund even though it was their fault and the delivery times are very long, terrible attention the customer simply a company not recommended unless they want to go to war

UPDATE (August 2020): After having paid the amount of 22 thousand pesos for some blinds, 7 months have passed, they did not deliver and they do not intend to return the money I paid them. I went to PROFECO and the business sent a low-class lawyer, who argued that I hit his employee, who is super rude, and that I offended her for just being a woman. They did this to avoid responsibility for returning my money. Obviously the accusations are false and I have videos to prove it. PROFECO has not been able to help me because the only thing they do is put a fine on the trade, which is less than the amount I paid them, so it is a round deal for these thieves. January 2020. Please do not buy there, it is a safe scam. Horrible attention. Nothing responsible or professional. The person who attends is rude to the point of saying "It's not my fault that he calls me at lunchtime" They want advice, DO NOT BUY THERE!

In this company they are some THIRDS in disguise. I paid the 60% deposit and they did not meet their delivery date but they also treat the customer as GARBAGE. They do not answer calls, they leave you hanging / or on the phone. The manager GABRIELA MARTÏNEZ is the worst. It tells you that it calls you and not only does it not, it does not answer your calls again. DECOMFORT QUERËTARO IS A FRAUD !!!!! DO NOT buy anything in this business. They are going to steal your money and they are not going to do what they promise.

Terrible service. NEVER BUY WITH THIS COMPANY. Here are some WhatsApp messages: According to installation date after delays: "They tell me that until the 18th gentleman before we could not" One day before installation: "Good afternoon, I have paid off. The balance must be settled, a report is passed to the workshop and the installation will be checked " My claim "[9/17, 2:11 PM] ຸ: You are very formal that tomorrow you will be installed [9/17, 2:13 PM] ຸ: More than 10 days have passed so I ask you to please comply with the agreement [9/17, 2:13 PM] ຸ: So I ask you to tell me what time you spend tomorrow to install. Response of the person who attended me: "Excuse me, but I have a lot of work. An apology for not answering you but I was on another call and as I already mentioned, the balance must be settled and the report must be passed to the workshop and I would give you the installation date." A week later what the provider says: [9/25, 11:57 AM] Windows - Decomfort: I already told management [9/25, 12:01 PM] Windows - Decomfort: Sir, they tell me right now that they will send your installation until next Thursday and that there is no space before. ‐--------------------- So far, I have not received a response and no one shows up. DO NOT BUY HERE.