DECORLAM (FORMICA, CORIAN, RALPH WILSON, LAMITECH, SILESTONE) - 11450 Ciudad de México

Bad service and apart do not meet the delivery days took 2 days to return and return to deliver my material and nothing

The lady at the reception attends with a very bad attitude. In addition, it should not be called carpintodo because there are many things that do not have.

Call to corroborate existence and when I arrived at the branch they did not have the product, they offered to have it in 24 hours but when they did not convince me they behaved very arrogant. In the end I got it at another branch

BE CAREFUL WHEN YOU MAKE A PURCHASE, WE WERE SCAMMED IN THE PURCHASE OF SOME SHEETS THAT WERE FROM THE RALPH WILSON BRAND AND AT THE TIME OF DELIVERY THEY WANTED TO GIVE US A SHEET THAT IS FROM THE SPEC BRAND SEPARATELY SO WE WOULD NOT TELL US THEM LETTERS PRINTED ON THE LINER AND THAT IS ALSO AT HALF THE PRICE OF WHAT THE RALPH WILSON COSTS AND WE DEPOSIT AN ADVANCE OF 50% AND AGAINST DELIVERY THE OTHER 50% AND FOR THE RETURN THEY MAKE CASE OF OMISSION, THEY TAKE 15 DAYS WITHOUT RETURNING THE MONEY VERY EYE IT IS NOT A SERIOUS AND HONEST COMPANY

A month ago I went to quote a quartz cover with glitter, I left mail and all the specifications the lady who attended me did not ask for my phone number for follow-up, I only gave her the email so that she will send me the quote which did not arrive 5 days ago. I called and he asked me again for the specifications and again he told me to send it to me but nothing. I don't know if she thinks I can't pay it or she's not interested in selling it, or that but it's a shame since she was really going to buy it now I'll have to look for a place that if she's interested in selling, it's a shame.

The first time I bought I chose a material because they promised it to me in 24 hours and I went to look for it and it was not there because they gave it to someone else and they kept me for a week. In the end I thought it could be a mistake and it happens to anyone so I waited a couple of days but in the end I had to pay someone to look for it when they had it. The second time I paid for shipping to avoid being told that the material had run out or they had sold it to someone else but I feel that they either did it or I did not arrive in 24 hours due to internal issues. The play only works at night and I paid a person during the day to wait for it and they never delivered it to me. Now everything is delayed and they generate expenses that you should not have. I called the branch twice and they told me that I was already on the road, even at the end of the day. And when it was almost 6 o'clock, I dialed again and they told me they did, but I didn't answer. How absurd. If I have been pending all day of that nothing more.

Terrible service. They do not respect delivery times. They tell you a date, they bring you back and forth and up to a week and a half after the initial promised date they deliver you and incomplete. I was missing some sides and the same, round and round. They made me go get them even though they were the ones who forgot to hand them over. In addition, it is not very cheap to say.