Del Rey dry cleaning - 06500 Ciudad de México

Excellent service. I live in San José Insurgentes and I'm still going to this dry cleaner

Hello, I am an expert and honest qualifier for a long time and very respectful of everything, this business is one of those who believe they can never fail and I gave him three opportunities, they say they have a lot of experience in the business "40 years" without accepting mistakes and Without even thinking about changing, I obtained an apology very reluctantly "well, now, an apology," said the old lady in glasses when I never spoke badly, in a way she called me a liar and did not think that we exist customers and honest people without lying. I hope from now on they will behave at the height of what they themselves promote and are educated with this constructive criticism, even that you should have a lot of tact when talking with the Lady. My comments are to improve your service, I no longer return at the end they are the first interested in improving but I write this to be considered as customers: 1 Ask not to staple labels on clothes or please remove them because of the danger of scratches and because it is a mess to remove them, only once they removed them and again they continued putting them, the justification: it is easier for them to find your clothes like that. 2. I left ironing shirts and although they do very well on one occasion I withdrew shirts, I paid (they keep your note when you pay and I had no copy) and when I got home I realized that I was missing one, I thought about going later, After two days I arrived and the answer was: "No, nothing stayed here, that can't happen, but hey if you want to check it out" she said it so sure in front of another client, her surprise was that they really had my shirt. 3. I left a trouser to iron, I pick it up, I pay it, I get home and on the third day I want to put it on but I had the button closed, I opted for another one, the next day I go to Son de Paz even to leave another pants but when he showed the Lady who attends the pants with the broken button the answer was: "It is impossible, who irons me has too much experience and this kind of thing does not happen here, mmm and in the same tone of disbelief and worse annoyance, keep silence and the Lady reluctantly told me now I ask her to put another button of similar size ... in the end they put another one that does not bear the original mark, which ended up loosening the third use. It was the last time I wore a garment, and well, not even giving details of the delays in delivering clothes, they forget the date and time they give you, they once cited me for delivery at closing time without telling me, I think it was already angry because I reminded them that they themselves committed to that delivery, what That the Lady did not warn me is that if I did not arrive before or on the spot I would find it closed, my mistake did not ask for closing times and they are good that bad play.