Delegación PROFECO Jalisco - 44150 Guadalajara

Super recommended the attention they give you and especially Lic. Jennyfer who helped me solve my case and successfully about a bad experience with an airline provider.

Excellent service, fast and timely, very warm attention from all its collaborators, today they helped me solve an issue with some flights and it was a very good experience. Thank you very much Lic. Yenni

Campaign on correct rounding. It is not fair that in all businesses the rounding of cents is applied incorrectly. We go for the offers and in the end it is useless because they apply the rounding wrong and we lose out as consumers.

They have very little staff for the great city of Guadalajara, so the appointments they are giving to reconcile take up to almost two months. Be careful, they need to open more offices in different parts of the city and increase the number of workers, to deal with complaints about products or services that are not fulfilled in our state. Courage and hopefully this observation will serve to improve the service. Slds.

Unfortunate experience in this place. They made us "wait" (waste time) so that the lady who attended us was arrogant, arrogant and would not listen to our complaint, she demanded that we fill out papers at that moment without listening to what we needed from them, so that in the end she would not even receive the complaint. In addition to insisting that procedures be carried out by "certified mail" knowing that complaints and procedures with companies are already done by simpler electronic means.

On Monday, May 16, I went to the PROFECO Jalisco office. I was as well prepared as possible with documents and also mentally speaking. Having read that I had to arrive at least an hour before, I wondered if they would receive me since I was arriving at 8:10 am. Fortunately there were about 4 people lined up outside, I didn't think it was bad and even less so for a Monday. I parked my vehicle (there is street parking since PROFECO only has parking for personnel who work there) and asking I could see that you can buy parking time at a stationery store in front of the office. I got in line with a very negative feeling and I was getting ready for them not to open on time or to serve me well, to my surprise at 8:30 a metal door religiously opens and a guard comes out who immediately gave us access to check in. a blog of a bar (literally I'm not kidding) that has been conditioned as a service module, we all registered and took a seat waiting for them to call you. Around 9 am a person arrives at the bar module and starts calling each one so that we can tell them why you are coming. In this step, if some time is lost because each person recounts their miseries and because they are presenting their complaint. Personally I was more practical and I only said facts in my case, I bought a car with a guarantee, it broke down and they don't want to validate the guarantee (I even think I said so) because I noticed that there was no genuine interest in knowing your story nor They are going to put that you spilled blood, they only put data that is used for the format. In my case, to make it clearer, bring my invoice for the car I bought, my INE and a copy of the guarantee they gave me, and if everything in duplicate. Finally, they give you a form to fill out, which I had already downloaded, filled out and printed to make it more readable. Having completed all this, the person at the bar-module gave me a card and I sat down again to wait for them to call me, but now from some desks in the back. This step was the longest, I think it took an hour for them to pass me, so it is highly suggested that you go with a lot of patience, positive energy and having breakfast because if you are late and you cannot leave because you are waiting for them to call you from the desks, fortunately there are toilets, not very clean, but at least there are. Finally, when I passed by, I sat down in front of a desk with a lady who seemed nice, I must say, after offering me antibacterial gel, she asked me practically the same thing as in the module-bar. After explaining, he asks you for the aforementioned documents and since you have them complete and in duplicate, he begins to fill out a form on the computer. Something important is to know the legal name of the company or service provider you are complaining about and its address. If it is a large company, do not worry, it is very likely that they have it in their PROFECO database because someone else will surely He already complained about them in my case it was NISSAN so they had all his data and he didn't have any more problems, but at another desk I heard that they had problems because they were complaining about a small company and they didn't have their name or fiscal denomination and that with the commercial name did not work for them and they asked the complainant to find out his company name and address. Another fact is that to complain about companies, especially telecommunications, you can do it directly on the PROFECO page without attending in person, so it is a good fact if you do not want to live the experience. Continuing with the topic, after filling in the data, he went to print some sheets that he asked me to sign in triplicate, then he gave me a conciliation appointment, apparently someone from NISSAN was supposedly summoned and will go in a few months (yes... it's not fast I also thought it was more agile) and that was the end of my visit to PROFECO. I repeat a lot of patience and time you have to take, I had practically everything, it took me 3 hours to finish my visit.

It is necessary to arrive at least one hour before 08:30, which is the time they open the door, immediately the staff catches up on their cell phone messages, drinks coffee and tells jokes, they agree on what they are going to breakfast and even a woman at her desk was putting on makeup, in short, a government office from the 90s, about 10 minutes before 9 there is a person who is giving out tokens and after 9:15 a single person begins to attend. This service is a shame, unfortunate response times and resolutions that do not solve.

It is disappointing to realize that the taxes we pay are not used to offer decent facilities for both workers and those of us who go for some business! I share these photos that always speak louder than the words I could write….