dentalia Encuentro Fortuna - 07760 Ciudad de México

I went to a dental cleaning and the treatment was super professional. How I'm insured did not have any cost;)

Terrible service!!!! Terrible attention from all the ladies… rolling their eyes.

They did my cleaning and it was an excellent treatment, in addition to clarifying all the doubts I had to start my orthodontic treatment. As I have a dental plan from the company where I work, I got free cleaning, and I will have excellent discounts.

Today I want to share that the last few months have been very difficult, and I want to give you some advice that I wish someone had given me sooner. And it is: DO NOT GO TO DENTALIA. In the last 4 months I have had 3 surgeries, each with 30 days of recovery and special care. And at least 10 days of a lot of pain without being able to work and sometimes not get out of bed. It all started at Dentalia and talking to people. I realized that I am not the only one. There are many people with horror stories, like mine, generated by them. After an endodontic retreatment that did not work, one of the doctors told me that what I needed was a surgery where they would open my gum, scrape all the internal bone above a tooth, and it would regenerate itself. Months later I found out that to have this operation they have to do specific preliminary studies to see if you are really a candidate. Which did not happen. The day of the operation, I arrived, entered the place where I was going to operate and I saw everything normal. Already when I was lying down, with anesthesia in the middle of the face, opening the gum and with a person scraping and removing tissue from inside the gum. I began to hear screams from where they were operating on me. Later I realized that it was a boy or a girl, the doctor's son, he would have been 5 years old. He was with his iPad, a normal baby screaming because he was bored and while I was operating, the mother had to calm the baby, so that he would stop screaming that he wanted to go. A doctor should not take care of your children and perform operations at the same time. There I started to despair but I couldn't even speak. The worst thing was that in the middle of the surgery when it was completely open. The doctor asked the assistant to take out her cell phone and take photos of me. As the assistant did not have the angle that the doctor wanted, she took the cell phone herself and began to take photos of me, yes, a cell phone, the kind that studies say have more bacteria than toilets. After taking my photos, he continued to operate on me and then he sewed the stitches on me. Obviously I complained to her, she told me that she was wearing a double glove and that after taking my photos she took off a pair. The truth is that I am not so clear. After a few days I realized, I had a large hole in my gum above the tooth. Something was clearly not right. I went to Dentalia to complain, the doctor told me that something had not gone well and that she wanted to re-operate at that moment. After seeing the negligence of the first operation, I told them that I was going to look for another doctor outside. And I asked them to please give me my file and X-rays so I can continue with my case. They told me no, that there was no way to give me my things, that the most they could do was give me a list of all the procedures they had performed. And that it would take two weeks. More than 4 months have passed, they have not given me anything. I'm tired of chasing them and they don't even answer me anymore. They tell me the record is stuck in the legal department. That file could have helped me to solve the problem that they generated for me. And that is why I am doing this post. Because as much as I asked them to please help me with my history, it seems they don't care in the least that I can recover. I have spoken with ex-employees there, and they have told me that Dentalia is a chain, and is focused on reaching the numbers that have to arrive each month. That patients are often not the priority. I have had two more surgeries with other specialists to try to correct the problem and the results have not been positive, everything has gotten worse and not having the history has not helped. I went with 3 specialists and I have a year or so to continue correcting the problem. In the following surgery they will remove a tooth, in 4 months they will try to recover the bone or graft a new one, and in 8 months a prosthesis will be screwed. I know I am not the only one, every person I talk to knows someone who happened something horrible in Dentalia.

Lousy customer service, the work done is of quality, but very long appointment times and horrible file monitoring

At the beginning of the treatment, everyone was very attentive, friendly, they looked for you by phone or whats to remind you of your next appointments, however, as time went by, this changed completely. Now I feel the staff are very lazy, as they do not care about the patient (at least in my case), I myself have to talk to them and remind them that I am still in treatment and require appointments to be able to conclude my treatment. It is no longer to my liking to go to that branch. If someone reads this review, I hope it will help and evaluate going to another dental clinic.