dentalia Plaza Mayor - 37150 León
2.4/5
★
based on 8 reviews
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Contact dentalia Plaza Mayor
Address : | Blvd. Juan Alonso de Torres 2002-L-24, Valle del Campestre, 37150 León, Gto., Mexico |
Phone : | 📞 +88 |
Website : | https://dentalia.com/clinica/dentalia-plaza-mayor/ |
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City : | Gto. |
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Nalle Garcia on Google
★ ★ ★ ★ ★ Un trato al cliente y atención de primera, los costos son accesibles y el personal de lo mas amable con los clientes, además los servicios que de ofrecen y procedimientos son con son con alta calidad y responsabilidad, recomiendo visitar
A first-class customer service and attention, the costs are accessible and the staff are the most friendly with the clients, in addition the services offered and procedures are with high quality and responsibility, I recommend visiting
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Sofi Andrade on Google
★ ★ ★ ★ ★ Hice la cita para limpieza y diagnóstico por medio de mi poliza de Gastos médicos hace 15 dias por que dicen que Tienen agenda saturada, y hoy que llego a la cita me dicen que no me pueden atender por que la odontologa renuncio hace 4 días y me intentaron avisar a un número del cel que ni es el mío de verdad arruinaron mi dia, Bueno pido que me agenden otra cita y la siguiente mas cernaca es en 1 mes jajajajaja, arruinaron mi dia Dentalia.
I made the appointment for cleaning and diagnosis through my Medical Expenses policy 15 days ago because they say that they have a saturated agenda, and today that I arrive for the appointment they tell me that they cannot attend me because the dentist resigned 4 days ago and I They tried to notify a cell phone number that not even mine really ruined my day, Well I ask that they schedule me another appointment and the next closest one is in 1 month hahahahaha, they ruined my day Dentalia.
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Lic. Marce Sanchez on Google
★ ★ ★ ★ ★ Pésimo servicio y nada profesionales. Es lamentable que ellos sean tan exigentes pidiendo puntualidad cuando ellos no cumplen. El día de hoy tenía cita previamente confirmada las 10 am con la doctoria Natalia, 5 min antes de mi cita me marca la recepcionista Paola para decirme que la doctora no se va a presentar porque la doctora se tomó el día. No se vale que una "empresa" de este tipo juegue con el tiempo de las personas. Lo peor es que no se pudieron comunicar con la doctora para reagendar mi cita, que poco profesionales
Terrible service and unprofessional. It is unfortunate that they are so demanding asking for punctuality when they do not comply. Today I had a previously confirmed appointment at 10 am with the doctor Natalia, 5 minutes before my appointment the receptionist Paola called me to tell me that the doctor was not going to show up because the doctor took the day. It is not worth a "company" of this type to play with people's time. The worst thing is that they could not communicate with the doctor to reschedule my appointment, how unprofessional
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Bianca Groenewald on Google
★ ★ ★ ★ ★ English
Spanish
very poor service. My mother has waited over a month for a crown after she was told it takes 1 and a half weeks. When the tooth arrived it did not fit and my mom can bot use her false teeth. The false teeth was not made by them but they had to send it to the lab with the faulty crown. They said they will prioritize the crown through the laboratory as my mom leaves Mexico first week in December as she does not live here and will not return. i follow up daily for feedback but they now say they can not help us to prioritize the work through the laboratory or when it will be ready. not even if we ask to have my mothers teeth returned through our own transportation. my mim has not been able to eat or go to another dentist. it is the worst dentist experience and service
muy mal servicio. Mi madre ha esperado más de un mes por una corona después de que le dijeron que tomaba una semana y media. Cuando llegó el diente, no encajaba y mi mamá no puede usar su dentadura postiza. La dentadura postiza no la hicieron ellos, pero tuvieron que enviarla al laboratorio con la corona defectuosa. Dijeron que darían prioridad a la corona a través del laboratorio ya que mi mamá se va de México la primera semana de diciembre porque no vive aquí y no volverá. Realizo un seguimiento diario para recibir comentarios, pero ahora dicen que no pueden ayudarnos a priorizar el trabajo a través del laboratorio o cuándo estará listo. ni siquiera si le pedimos que le devuelvan los dientes a mi madre a través de nuestro propio transporte. mi mim no ha podido comer ni ir a otro dentista. es la peor experiencia y servicio del dentista
English
Spanish
very poor service. My mother has waited over a month for a crown after she was told it takes 1 and a half weeks. When the tooth arrived it did not fit and my mom can bot use her false teeth. The false teeth were not made by them but they had to send it to the lab with the faulty crown. They said they will prioritize the crown through the laboratory as my mom leaves Mexico first week in December as she does not live here and will not return. i follow up daily for feedback but they now say they can not help us to prioritize the work through the laboratory or when it will be ready. not even if we ask to have my mothers teeth returned through our own transportation. my mim has not been able to eat or go to another dentist. it is the worst dentist experience and service
very bad service. My mother has waited over a month for a crown after being told it takes a week and a half. When the tooth came in, it didn't fit and my mom can't wear her dentures. The dentures were not made by them, but they had to send it to the lab with the defective crown. They said they would give priority to the crown through the laboratory since my mother leaves Mexico the first week of December because she does not live here and will not return. I follow up daily for feedback, but now they say they can't help us prioritize work through the lab or when it will be ready. not even if we ask to have my mother's teeth returned via our own transportation. my mim has not been able to eat or go to another dentist. It is the worst experience and service of the dentist
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Ruben Omar Bueno Cornejo on Google
★ ★ ★ ★ ★ Pésimo servicio por parte de todo el personal, si puediera dar menos estrellas lo haría. No contestan los teléfonos, no confirman citas y no tienen un orden para hacerlo, personal carente e inepto para poder solicionar problemas, mala actitud y trato déspota. No lo recomiendo en absoluto.
Terrible service from all the staff, if I could give less stars I would. They do not answer the phones, they do not confirm appointments and they do not have an order to do so, lack of staff and inept to be able to ask for problems, bad attitude and despotic treatment. I do not recommend at all.
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Sandra Beatriz Medina Pérez on Google
★ ★ ★ ★ ★ Pésimo servicio, hablé para pedir información respecto al convenio con mi seguro y la llamada se cortó en dos ocasiones seguidas, la chica no me escuchaba. Agendé entonces por la página y nunca me llamaron para confirmar la cita, siendo que el correo mencionaba que lo harían. Llamo para confirmar y no contestan a ninguna hora ningún día
Terrible service, I called to request information regarding the agreement with my insurance and the call was cut off twice in a row, the girl did not listen to me. So I made an appointment through the page and they never called me to confirm the appointment, since the email mentioned that they would do so. I call to confirm and they do not answer at any time on any day
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Rafael Avila Perez on Google
★ ★ ★ ★ ★ Hice mi cita por teléfono para una limpieza gratuita con mi seguro de gastos médicos mayores; me confirmaron vía telefónica que si tenían convenio con AXA; al llegar me confirmaron que no tendría costo la misma y no quisieron tomar los datos de mi seguro.
Al final, llamaron a la aseguradora y dijeron que mi seguro no contaba con ese beneficio en DENTALIA y ME COBRARON $855 por la limpieza.
Motivo por el cual les espera una queja en PROFECO!
I made my appointment over the phone for a free cleaning with my major medical insurance; They confirmed to me by phone that they had an agreement with AXA; Upon arrival they confirmed that it would not cost the same and they did not want to take my insurance data.
In the end, they called the insurance company and said that my insurance did not have that benefit in DENTALIA and they CHARGED ME $ 855 for the cleaning.
Reason for which a complaint awaits you in PROFECO!
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Augusto MH on Google
★ ★ ★ ★ ★ Adquirimos los servicios de esta clínica dental por el seguro que contratamos en GNP y nos dieron muy buena atención y servicio. Muy recomendable.
We acquired the services of this dental clinic through the insurance we contracted at GNP and they gave us very good care and service. Highly recommended.
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