Dentimex Gran Sur - Coyoacán

It is a terrible service, not having franchises is not a guarantee since they constantly change doctors and staff in general, they hire unethical doctors since they treated me 4 who just wanted to see what else they did to me to charge me more because they pay them by piecework . They wanted to perform various root canals and without making a previous diagnosis, just by looking at my teeth and without finishing the initial treatment I had already paid for. After going to 3 evaluations in other clinics I was able to realize that all the work was done to me wrong and among them the root canals because thanks to the x-rays it could be noticed that they left me material inside. After requesting my money back I still do not receive a response.

Terrible everything. The equipment and facilities are fine. I have no problem with the doctors. But his administration is lousy. They sell you a multi-clinic idea that you can never apply and you always have to be attentive to attending the same clinic, they do everything to sell you and they made me pay for extra appointments at a more expensive price than had been planned and 90% of the your call center staff is unable to solve you. Despite the treatment I regret having contracted with them.

Just started my treatment I could not attend an appointment so I requested the cancellation of that appointment and the rescheduling of it for another day, they were December dates so my schedule was practically full. They never rescheduled my appointment. Later, due to the proximity to my home, I requested the change of clinic in Gran Sur. Because I did not find the service they provided satisfactory, I requested in Gran Sur the cancellation of the service, assuming the cost of the cancellation, I signed documents, submitted the request and they never gave me an answer. They claimed that they could not cancel it because the payment history was in Minerva, and in Minerva they said that my file was in Gran Sur. Total that after almost two years nobody knows where my file is and they continue to charge me for my card. I have tried to communicate with some representative of the company but they only communicate me to the branches where they say that they cannot do anything, the collection people say that they will personally take the case but after that they no longer answer the calls. In the end, they only made me an extraction and I paid I don't know how much money. In summary, I do not recommend it.

Terrible attention to the director David Escamilla Cruz, an unprofessional person, he has no ethics at all, I asked for a quote for a treatment and without my consent they charged me for the treatment, he does it through deception, when he was asked to clarify the charges, he was heard commenting on what was his fault of the client for accepting a quote and that if he did not want a cleaning or some service because he had already charged me... what a bad concept he has about transparency and ethics, the complaint is already filed with Profeco but what a need for a company to burn like this for the inefficiency of its employees, in addition, terrible service, very high prices, not recommendable, a company in demand throughout Mexico, do not attend.

They closed the Tlalpan patio branch and everything was up in the air. What about the customers there?

It is difficult to find a family dentist (I recently came to live in Mexico City) and that is why I went to this dental clinic. The first consultation is "free", they make an assessment and dental Rx; It is there where you are scared of all the ills you have and therefore require urgent and meticulous treatment. Only if you are a first time they take care of you later, if you are subsequent they do not give you space that day and at least it has already happened to me that the appointment I request they give me 4 days later. The truth is that although it seems cheap, it is expensive, but the good thing is that they have attended to me at the appropriate time (as long as there is no first time), the staff is most of the time friendly and they have adequate work material. Dentists change often. They give you follow-up appointments where they keep proposing at least one dental cleaning ($ 680) or some extra service. As it is business for them, dental cleaning is every 6 months, if you do not come in two months, you require another assessment and a new budget. Fortunately, I already have an excellent dentist and I don't have to go there. To get out of trouble it may be an option, but the ideal would be to have a family dentist.