Dentimex - 50160 Toluca de Lerdo

Very punctual punctuality, they make you wait a long time to be attended to but if you are behind 5 min. They consider that you do not go and attend to another person and only give you the option to reschedule, they annoy you with appointment reminder calls but they do not speak to confirm on the day if you will go. The reception without wanting to attend ...

Super unpunctual, they never respect the assigned schedule. They have never treated me on time. Very bad attention Every time I come to the clinic, I have to witness how patients get angry and complain about the lack of seriousness in the care. The snacks at the reception are always attentive.

They go twice that I attend to make a dental budget. Both times they attended to me 55 minutes after the agreed time. The appliances and facilities are new. Very slow staff. The first time some studies cost 1300 pesos.

Initially, an error in the quotation, lack of communication between the two, DO NOT worry about communication with the client, excessively long waiting time, receptionists are rude, indifferent and inept. Only a couple of people are attentive, the assistant director and a nurse. For attention, we do not return to that branch.

Do not hire services with this fraudulent company, you have collective demands for the poor service and quality of your materials, meet your requirements with private professional dentists, here with them the staff is not trained and they do not have the experience, I pay more than 40 thousand pesos for Implants poorly placed and only give you appointment after appointment for unnecessary revisions. I already raised the complaint with PROFECO to request reimbursement, since I had to attend to a private individual and in a month they left me very well the work in DENTIMEX made me lose 11 months.

Terrible service, I went to the valuation at no cost to have the budget, in the end I accepted for an amount of 24,000 pesos financed, I arrived at my first appointment and the doctor told me that I first need to have an orthodontic treatment before putting the resins Because if they were not going to take off, they scheduled an appointment for the orthodontic study and when they gave me the budget it was 58,000 pesos, they wanted to wrap me with numbers and that I had a balance in favor so that they would sign at that time. From the beginning they sold me something different, first I needed the orthodontics and then the resins! I started to mistrust and told them that I was going to cancel my contract, and they told me that they were going to ask if it could be canceled, otherwise I had to pay a cancellation fee !. It was not my fault, I accepted an amount financed by 24,000 not 58,000. They did not know how to give a good diagnosis. They lack clinical eye, experience, they do not care about the client, they just want you to go to the till, they want you to sign from the first day! Do not go, it is like selling the soul to the devil !!!

Terrible service! I never started the treatment and they started charging my card since January, I made the cancellation on May 8, and I'm still waiting for them to remove the direct debit to my card and make me a refund of the charges, July 14 and nothing. When I noticed the charges I put that account in zeros and I communicated to the clinic arguing that I had not started the treatment, they told me that I had to cancel, lack of time and for work I delayed going and they never supported me to do the online process, each deposit that I had in that account had to transfer to another bank to avoid more charges of Dentimex, afterwards were daily calls of Dentimex Collection that the charges could not be made and I explained that I did not owe them anything and I had no treatment started I was told that to avoid this I had to go to the clinic and request the cancellation, I did it and it is the date that follows the domiciliation, Miss Andrea I think she is (clinic director) she answered me and always says that she is monotoreando the status of my cancellation and nothing, I have sent quality and collection emails and never answer anything. For something this Facebook page does not allow opinions or qualification of services.

Appointment at 1130. Entrance at 1400. Deal: lousy. The dentist could not even go out to explain how we should take care of the patient, who could not speak. (They took out all his teeth and offered him his wonderful prosthesis!) Take care of his teeth, seek more opinions before selling his soul to the devil.