Departamentos Viento Suites Cancun - 77500 Cancún

Home away from home

I loved it here. Will definitely be coming back

Spent a night in this place and its exactly as described. Very easy access, very clean and much better than many hotels. Would definitely stay again. Good cost benefit to rest at night.

Good friendly management, clean, quiet and comfortable room.

Worst apartment rental I have ever stayed in -- incompetent and rude management. Save yourself the headache and stay elsewhere. I reserved 9 nights in a 2-bedroom apartment and there were numerous problems we encountered including miscommunication and misinformation from the employee that did our reservation. 1. The first night, we were told the cleaning ladies were sick and our apartment was still dirty, so we had to stay in 2 separate rooms, then move to the 2-bedroom apartment the following day. We weren't even offered a discount despite us having no kitchen the first night. We were also promised a 10-11am moving time the next day as I had a jaw surgery scheduled for 11:30am, but we were told in the morning that there was a mistake and the 2-bedroom apartment was actually occupied by somebody else so we couldn't move-in till later. The owner tried to tell us it is because the employee we spoke to had covid and made an error. We were clearly lied to the night before to get us to make the reservation at the apartment. 2. We paid the bill in cash. 2 days later, they tried to tell us that we didn't pay the full bill and needed to pay another 500 pesos. This turned out to be an error on the part of the management. 3. At the end of the stay, I tried extending 3 nights and was given a confirmation to stay in the same room with the kitchen. The day of our original checkout, I was told I was actually reserved a different room without a kitchen. I needed a kitchen to cook my food as I had a fractured jaw and ended up having to pack all my food and move last minute to another Airbnb. The host was extremely rude about the situation and tried to claim it was my fault. The property itself is quite nice and clean, so its a shame that the management ruined the experience for us.

Nice, a lot of amenities and beautiful minimalistic style. Great location

Spent 8 days at Viento Suites. From start to finish the booking process was very easy. Diana and her staff are very sweet and accommodating, they went above and beyond to make my stay very safe and comfortable. The room is very very very clean ?, very quiet and close to all the convenience, local restaurants and malls plus Ubereats was fantastic.

Good value for money. Good location. It was selected by transfer option, never arrived!