Detalles PV - 96400 Coatzacoalcos

Excellent place and attention

Excellent service, in a matter of seconds they solved what I wanted, the staff were very attentive and friendly, I highly recommend them !!!

Excelent service

Unfortunately I had a sad and frustrating experience with Mr. Salas. I went one day to ask Details to make a set design and he treated me wonderfully. I left very happy. Then I went a couple more times to ask for more details because the project was doing it and creating it from scratch and was asking for quotes and options all over the city, country and even China, and planning every detail before executing. The penultimate time I went was before Easter and I asked him if I could send him the files now, and he told me that it would be better after Easter because apparently he had a lot of work. He asked me if it was urgent and I told him no. (Here was the misunderstanding). The day before yesterday I went to buy material at another store, I sent it to their business, and I sent them the designs so that they would send me the formal quote. I did not get an answer. I went to the establishment again and he told me that the price he had given me did not include what I asked for, that he gave me that price but that they did not do what I had asked for. (??) (by the way, once I spoke with one of his team and he told me that of course they do that work and he gave me prices and everything). Well no way. I understood but no way. I asked them to send me the quote and that the material arrived in the afternoon. Already in the afternoon by phone I confirmed that the material had arrived (they had told me no and it turns out that it was there and they had not even confirmed it) and I asked again for the price. They had not sent it to me. Mr. Salas already answered me and I told him that please I needed the cuts this week, that I had already waited for it after Easter, and in that he tells me (paraphrasing) “ma'am, your request does not give us anything, it I'm doing it because I told him I was going to do it, but until June or July”, and I ???. At what point did he think that something that is not urgent is three months later????? In my world, what is urgent is for tomorrow, what is not urgent is for a week or two at most. And also giving me to understand that what I had asked was not important and that it was not going to give them any profit. And how ugly, because it was the first job of many that I wanted to do with them. After that came the cut of 50 sheets, the printing on canvas of 10 photos size 2 meters x 1.50, the printing on thick styrene of 8 images of 1 meter, and 40 cuts on mdf, and that was just the beginning. But from what I see he did not take me seriously, but not only for me, but he treated a client's work as if it were something unimportant, just because he could not see the creative process of someone who plans things before spending a weight. After arguing with him, and he told me that he had had a family problem (we all do, and that's not why you're going to ignore a client), I told him that I needed the material I had sent them to be sent to me. He told me yes, that he wouldn't be able to that same day (yesterday), but that the next day (today) they would send it to me. I gave him the address and told him I wasn't going to work with him anymore. Well, today I spoke on the phone to verify that they were going to send me my material (obviously I already distrusted their word), and indeed, I was right. The lady who attended me told me that there was no order to send my material, that he had not even written down the address. I gave him the address and told them I needed it today. Fortunately, they sent me the material. And so sad and unpleasant that Mr. Salas is a person who does not keep his word and who has played with my time in that way.