Deurope Muebles Parque Puebla - 72260 Puebla

I do not recommend buying here! Terrible delivery service, I have been waiting for the delivery of a dining room that was paid in cash for more than a month and the deadline they gave for delivery has passed. In customer service they don't give a solution, they just give you long and long. I bought from this store because they made a commitment on a deadline and do not meet it.

They agreed to give me up and they didn't, look for help through all the phones and they have them disconnected because when we went to claim they connected it at that moment, We contacted Mexico and they did not answer either, on Facebook they tell me that in 72 business hours they give me an answer as if I asked for technical support. PAY FOR THE FURNITURE at that time as they requested and the obligation to the customer is to comply or return the money and they do not want to do it either, unfortunately I did not see the reviews of this store before, if I had noticed I would never have bought here. Now the safest thing is going to have to go to PROFECO to waste time. My advice DO NOT BUY HERE. Update: I get that the merchandise was stolen and that now in a week or two they deliver! What a terrible service, and with what I see they will deliver me up to three or four months later. If they don't give me back tomorrow, I'll go to the prophecy because it was for a gift, it doesn't work for me later

I bought a piece of furniture on May 5 and it is the date that they have not delivered to me, they DO NOT BUY in any store, my mother bought in a Cuautla Morelos branch, they have not delivered it for more than 3 months. In customer service they just hang around and don't return the money. Thats false

I bought in d europe and they are some ginetes they do not deliver what you buy you have to sue them to deliver what you buy please do not buy from them they will lose your money

I bought a dining room and a coffee table for a living room in March 2020 at Mueblerías Deurope parque puebla clearly explained to me that in 30 business days they supplied the furniture but time has passed I call and call to ask about my order and they only brought me one nice story that in 30 days they will contact me ??? But they do not specify what year or what century ???? Call other branches because in Puebla Park “” ”they DO NOT answer“ ”and they tell me that they will raise a report and they cannot give information and if you cancel they WILL PENALY YOU $$$$ DO NOT buy in this place it is terrible stressful to deal with this company for They are NOT professionals there are other better options in Puebla Ashley Costco and there they do not penalize you. The order is fast with a guarantee of years ..! And they never never do the uninformed be very careful ..! I hope they have not scammed me ..! I will not buy there again and point bad experience ..! For new buyers keep in mind that the furniture takes a long time to deliver and they don't call you, one has to be calling them or asking what happens with the order. I finally got it yesterday, Wednesday, June 23, but if you buy, take that detail into account ..! After your purchase you have to wait 3 months for the delivery of merchandise.

More than two months ago I bought a piece of furniture in this company. Quite fast and attentive the person who attended me. The receipt clearly says delivery time 30 days. I have been more than two months, at the beginning they marked me commenting that they would be contacted for the delivery. Twice they formally agreed to arrive ... they had us at home all day and not a single call EVER ARRIVED. I communicate often with the manager and nothing else does not solve me. If you are willing to wait a BUUUUUUEN time forward. Otherwise I suggest you buy at Itika or department stores, it is definitely a monstrosity to deal with this company.

DO NOT BUY IN THAT STORE. THEY ARE SCAMMERS. SO MANY COMPLAINTS AND NO ONE LISTENS TO THEM.. THE SAME HAPPENED TO US. WE BUY A ROOM AND MONTHS AND MONTHS PASSED AND THEY DON'T DELIVER. NOBODY IS RESPONSIBLE, NEITHER IN THE STORE OR BY PHONE. I WONDER. THAT THERE IS NOT A DIRECTOR WHO IS PENDING THE BRANCHES AND THE STAFF?? HOW IS IT POSSIBLE THAT THE MANAGER CHANGE EVERY MONTH AND NO ONE IS RESPONSIBLE FOR CUSTOMER DELIVERIES? THEY MAKE YOU SIGN THE PURCHASE TICKET WHERE YOU ARE RESPONSIBLE FOR PAYMENT IN FULL BEFORE DELIVERY AND THERE ARE SOME CLAUSES WHERE THEY ARE DISCLAIMED FROM LIABILITY AND ALL THAT IS A FRAUD. A DISGUSTING DECEPTION TO CUSTOMERS. THAT'S WHY I ADVISE EVERYONE TO READ THIS MESSAGE. !!! DO NOT BUY IN ANY BRANCH!!!! TO ALL THOSE WHO HAVE THIS PROBLEM AND HAVE NOT YET BEEN DELIVERED, REPORT TO THE PROFECO.

I bought a shoe rack since July 1, and at the moment I do not have the furniture nor have they started the cancellation process, they say that they have to mark me to do it and so I have been waiting for 4 months. In the store they channel you to their phone line where they never answer. The service was good during the purchase, but no one takes responsibility for your late deliveries.