Deurope Muebles San Marcos - 54720 Cuautitlán Izcalli

I made my purchase of 4 chairs for a dining room, on April 10, 2021, for the delivery date of April 30. Then it was postponed to May 13. On May 13 they made the call to me for references and that it was May 19 but their information indicates that they are 2 days before the call to confirm, which was not the case. The freight forwarders did not mark or that they were on the way, it was a disaster foul since I was not at home. Thinking that they were going to confirm me the days before but it was not like that. I called customer service and they hung up on me for up to a week later I beg them beg them not to hang up on me and they tell me that for my delivery they will charge me an amount of approximately 400 pesos. Customer service is fatal. Furniture is not so cheap as for its terrible service. I do not recommend it.

One of the worst shopping experiences. I made my purchase in the month of November 2020 and the complete delivery of my purchases was made until March 2021, 4 months later, they delivered it in parts. Insisting that they deliver your purchase and insisting on the follow-up since if it were for them they would never call you, it is a great annoyance. To finish my furniture they delivered it scratched, I am still waiting for them to send the varnish to fix this damage that they caused in the shipment and another piece of furniture was broken, it is preferable to pay an external repair than to be wasting more time with this store and observing the Material with which they carried out the work are not of good quality depending on what they sell you and pay for it.

If I had read the comments, I would not have bought in this store. I bought a bedroom and they told me that they would deliver in 40 days later they told me that in 60 days and now they tell me that the delivery will be within another month. And if I want my money back, they penalize me with 15% of the purchase even though they are the ones who do not comply. Do not buy here read the comments well.

Terrible service, they are excellent collectors but they have a bad finish on their furniture, they have returned the order 4 times and each time they outperform themselves by delivering in worse conditions, the customer service center never answers and they only leave the worst part to the people who deliver that they have to put up with all the comments because of their bad work. Look for another option in furniture stores, the worst thing I have done is buy them.

The furniture is not very cheap, but it is worth the investment, very good quality and the staff is extremely friendly

Really terrible customer service, I made my purchase from the end of August 2021, I paid 100% and it is the day that my furniture is not delivered, call for a refund because they already did not meet the delivery dates and I do not get a response, infinity I have made calls to the phone 29 73 59 30 and nobody can give me a reason why my furniture never arrived, they simply limit themselves to telling you that they will pass the report so that an agent can contact me and many of the times, the call will never arrives, it is quite annoying to have you behind them and not receive a clear reason why it takes so long to deliver furniture that they are not even custom made. The manager of the San Marcos branch is limited to telling you that the post-sale process is no longer their responsibility, that is how easy they wash their hands, it is the worst response I have received from a Manager, as if it were a A different company between those who sell and those who deliver, something that seems really absurd to me, which tells me that they only sell and whether they deliver to you or not is not their problem. From what I read in the reviews and it is a shame that I did not see them before buying, I see that there are several people who have had this terrible experience buying in this furniture store. I hope these complaints are useful for the customer service person to do something about it and not just answer you with a "thank you for your comments." I'm still waiting for a response from you.

D'Europe Furniture. They have problems delivering merchandise. I bought a room on December 14 and as of today February 10 they still haven't delivered it to me. They go to today 56 days, and they have not delivered me. They do not call you, to give a reason or reason, you go to the sucurdal and they only give pretexts, that if the entry of the merchandise has been difficult, that the pandemic, that if the red traffic light, etc etc etc. And now that one is going to claim because they have not delivered me nor do they call to give an explanation, they come up with that they have up to 60 days to deliver, which comes in the contract that is made at the time of purchase, which obviously they never mention when you make the purchase. They lie to sell, because at first they only say that they are delivering to you in 15 to 20 days. Now they say that there is no furniture, that they go on doing as they are being checked, etc. etc. Very annoyed by the lack of attention and amount of lies and excuses. Good to sell based on lies, but we ask to fulfill and deliver what you bought. Sucursal D'Europe Muebles Plaza San Marcos in Cuautitlán Izcalli.