DEVLYN GUADALAJARA CENTRO SUR - 45601 Guadalajara

Excellent service. I ordered my glasses on Saturday October 24th, the promised delivery date was Thursday November 5th. They called me on Monday, November 2 at 4:00 pm, to let me know that they were ready, so that I could pick them up. I bought some molto with anti-reflective and so far, so good. I used the Centauro vision insurance, and it saved me almost 50%. I highly recommend it.

Today, July 18, I went in the afternoon with my wife to this branch, my wife had never needed glasses but she has told me that it was difficult for her to see from afar, as I have an excellent perception of both the staff and the quality of their products, I recommended to my wife we ​​go for an eye exam taking advantage of the fact that we were in this square and there was a Devlin branch. Upon entering, I commented to the optometrist technician that I wanted an eye exam for her because she told me not to see well from afar, and his kind response was, okay but I will not give her the graduation until the purchase is made! From this moment I felt that his attention would be lacking ... My wife had never had the need to have an eye exam, so this was the first time she had it done; The person in charge or I do not know who would be the person who attended her was rude to her repeatedly, I stayed outside the office but heard a rude tone from the technician, but I thought he was wrong, on the other hand the exam lasted more than what is necessary, both she and I have degrees in nursing and we have notion of the subject, it is obvious that the visual adjustment after a while makes the exam difficult. When I left the office, I noticed my wife was uncomfortable and I asked her what had happened to which she told me the following: I was doing the exam and I was wondering with which eye I saw better, I changed the lenses but I was not sure why I saw it the same, so when I did not know that I should recharge the forehead and chin on the device (because at no time did he give instructions he only approached the device and began to ask questions), he got upset and told me that I should recharge my forehead, then the lens fogged up and I told him that I couldn't see because it had fogged up and he questioned me how long ago it was the last time I had had a exam and I answered that it was the first time, he asked me for how long I had difficulty seeing from afar to which I answered a year and a half, once again being rude he questioned me why I had waited so long, this is as if I scold one of My patients because they did not show up before their appointment, the reason should not matter to them, their job is not to inquire about reasons, it is to have them take prescription and sell glasses. He tried again to take the test and when he saw that it had been difficult for him to take the test, he asked me annoyed how old are you? It is the first time I took an exam in a highly recommended store, we leave with a bad taste in our mouth, and with the firm conviction that their staff lack training or improve the selection filters, regardless of whether they had to work in Sunday, attention must precede the quality of your products too, I hope you pay attention to this message and follow up on it, because this is not going to stay that way ...

Excellent attention from the workers, they had my glasses a few days after the agreed date but it was already by the parcel that delivers them, as for the price, it already depends on perceptions, but they will have the guarantee that it will be exactly something of quality, it should be noted that the model of the frame that I bought was not handled by anyone else, this is the second time that I buy here, and it will not be the last, ?

Very bad service, I had already made my purchase online and I arrived at Devlyn South Center to have the test done to complete the order and he tells me that they do not take the test and I see the device on his table even though I showed him the order number He sent me to Plaza del Sol or Galerias, I don't have his time, that's why I went to Plaza Centro Sur, honestly, don't buy in this store.

It's been 2 times that I order my glasses there and everything very quickly, today's manager Andrés Justo Buenrostro, very attentive and very patient to each of my questions... Too bad that other people have had bad experiences

First of all, they only had one person attending, so I waited half an hour or more to make an estimate just to change my magnifying glasses, since my frame is in good condition and theirs did not pass my tests (since I am patient with Epilepsy and other things) I needed a metal frame but at the same time it had flexibility... But their metal ones did, but they were very hard, so they didn't meet what I needed... I decided to change only the lenses and I I wanted to forcefully sell a frame, because otherwise it would be more expensive... ? And I explained my situation to him and he said - no, well, I don't think it would be more expensive... It's better that you take a model from here . Yes, they have brand models and stuff, but they weren't to my liking... And more because they didn't meet what I needed... I bought them better with the ladies from about 3 or 4 stores later... Hahaha they attended me faster and super cheap ? it can and here it comes out better but for me it didn't meet my needs...