DEVLYN VILLA COAPA PLAZA FIESTA - Coyoacán

Unpunctual deliveries, approximately 3 weeks to deliver lenses

??? excellent the best progressives, They have given me a quality of vision ?

Very good frames at a good price, unfortunately they always try to sell you the MOST expensive micas (up to $ 3000 for the pure micas) without even explaining the advantages of the treatments.

In June of last year I finally completed the savings to buy the lenses I wanted. At that time I paid $ 3,000 as a subscription and in July I paid the difference of $ 4,242.22, in total x frame, glasses that darken with sunlight and policy. In June, I had a bad eye exam and in August I had to go to an ophthalmologist and pay for the new consultation, to obtain the correct formula. I went back to the optician, they verified that the formula was incorrect and they adjusted the crystals. In December the crystals were stained and no longer worked. In February of this year I went back to the optician to ask to have them checked and they explained to me that the sheet that makes the crystals darken with the sunlight expired. I asked to use the policy to change the glasses and they told me that it was used when the glasses were corrected in September. Without my consent and to correct the error of the employee of the optician. They also suggested contacting Customer Service for more details because the employee who made me the first sale no longer worked at the optician. In new communication with the store, they offered me 2 solutions: 1) Change the crystals for magical ones that will never scratch x $ 10,000 and on which they recognize 100% of the payment of the almost $ 5,000 I made in June. So she would pay only 4 or 5 thousand additional pesos, according to the employee's words. 2) Exchange the crystals for ones of the same type, which cost the same $ 5,000 approx., But on which the optician will only recognize 60% of the initial payment. I contacted Customer Service to ask why for one offer they recognize 100% of the payment I already made and for another 60%. Customer service intervened and they changed the windows x ones of the same type and on account of the policy / guarantee. I already have the glasses back and I will not use them x the discomfort that causes me to remember so much abuse. I use Costco's, preformulated, that have fallen to the floor more times than the baby's pacifier and are still intact.

your contact specialist is very good, my gas permeable contact lenses are the most comfortable I have had so far