Digicar America S.A. de C.V. - 11590 Ciudad de México

I called during the day and nobody answers the number that appears on page 55675422

They have the current technology for car safety.

The best for your car or fleet to locate in real time

Good service and well trained technicians.

Bad service they send you the location after two or three hours in a year they sent me 3 technicians to check the GPS. Because I did not detect it they leave you waiting in their Watz number I had to ask that they take it away and obviously they do not return the rest since they charge in advance

Just because it is necessary to select a star ... Terrible service I have been almost a week without being able to enter the platform they say they are going to call and they do not, they do not follow up on any report they abuse that the payment is in advance.

EYE!!! They break down your car battery !!!! In summary: * Terrible attention and customer service. * The late and poorly done technicians. * They are NOT responsible for the damages they cause to your unit. * They DO NOT give you your money back. The complete history: My nightmare started when they told me that they couldn't make an appointment until I made 100% of the deposit. As a friend recommended it to me, I did not distrust and deposited. They gave me an appointment and the technician arrived 2 hours later than agreed. Once the installation was finished I told him if he could help me verify that the device was working and he told me that this was with customer service and he withdrew. I dialed customer service and they told me that it took 48 hours to register it in the system and they would contact me to do the test. I got in my car and the electrical outlet no longer worked so I dialed 2 days later, they gave me that this was not normal and we did a test to verify that the device did not work. They told me that someone was going to get in touch to schedule a visit from the technician and of course they never called me so I dialed again. They swore that this time they were going to contact me and nothing. So I told them that I was going to go to Profeco and they obviously gave me an immediate response. The technician arrived again 2 hours late and told me that indeed the device they installed was very old (2G) and did not emit a signal and that indeed his partner did not connect the electrical source correctly. We did a test and it didn't work, he put in a 3rd device and it finally worked. Two months later, my car wouldn't start, they told me at the dealership it was the battery, that something had damaged it and they had to change it for a new one. I dialed Digicar to schedule a technician and the same, they never contacted me, until I got fed up and told them I wanted to cancel the service. They told me that their device was not responsible for damaging the battery and that they were not going to refund my money. I give up that money as long as they remove that from my unit and never have to know about this company ever !!!!

Terrible attention, my car was stolen from me and they did not locate it, the only thing they mentioned is that they had no signal, they had no coverage, which is technology and that it was not possible to find my car. Apart from arrogant people. To this day they do not want to cover the warranty since the 30 days have passed because it tells me that the tests of the car were not carried out but since it is technology it did not register them. It is a real fraud. For 12 years I paid for the service and the day I needed it they never supported me.