Dollar Rent A Car Cancun Aiport - 77569 Cancún

As others have said, the worst experience ever. Do not rent here. The customer service is terrible. The attendants are rude and laugh at making you miserable. We had a reservation, but they said they were out of cars. They had higher grade cars available but none at the class we had reserved, and they tried to force us to pay for the more expensive ones. Also, as others have said, they will not accept any insurance other than their own. Any insurance you get through travel sites are useless. Beware. Renting from Dollar Cancun will completely ruin your vacation.

A total scam, we end of paying more than twice of the original price on AMEX’s reservation, they take advantage that you’re already tired of the trip to go out of there to find another company.

Please, I beg of you. If you're not rich and don't mind being scammed; just don't rent from Dollar, Hert, and Firefly. Just take a shuttle to your destination (the shuttle will also scam you, ask your destination to set up transportation for you), and rent a scooter to get around. I don't want to waste more time out of my day reliving the awful memory but I will make the comparison of my renting experience with hell.

Be careful tourists, this company is a scam just like Hertz in cancun same local operator. They lie and cheat taking advantage of tourists after ling flights. Hertz and Dollar USA CEO: Shame on you for letting these scam artists ruin your good reputation in the USA and Canada.

Insurance scam. I rented a car for four days for $168, when pick up they say I have to buy an extra insurance of $206 and on the paper it saying it protects nothing. What a scam just after landing.

Please beware! It’s been 3 months & I’m still working to get this resolved. I rented a car for 4 nights & wish I never did! A $376 quote has turned into $886! Good luck with trying to call this place u will never get through. I can’t believe Dollar is allowing these ppl to make their company look like a bunch of frauds! I will be getting a attorney & taking them to court!

Avoid at all cost. This Dollar location is filled with Scammers and sadly it is part of their jobs. Every single person working here is trying to get your money. I had a quote of $206 usd for a week and they charged me over $700+ USD which I did NOT consent to. My daily quote is 4x what I was quoted for - lair. My booking already had liability included - lady said it did not even though I showed her the dollar quote - lair. Staff told me they use their own conversion rate of 22 mxn to usd - lies once again. Then after Every person is asking for “tip” or “propina” from the person giving you the car to the person receiving it. I will be disputing the charge. Let this be your warning. I should went with Avis. I will never be a Dollar customer again and I will write to Dollar corporate as well.

I’m not sure why this company is getting so many negative reviews. I reserved a car from FOX (next door) on line. When I arrived at FOX, there was an argument taking place between a customer and attendant. This customer was charged roughly 500 USD for insurance. The argument is escalating and they are refusing to return his money and cancel his reservation. I ask the other customer who are in the middle of their transactions if they are experiencing this same thing and they agree. I ran out of there as fast as I can and went next door to Dollar (also goes by Hertz and Thrifty) just before closing. Dollar gave me a great deal - 275 USD for 5 days. They held 375 USD for incidentals. When I returned the car 5 days later, I got the whole deposit back minus a few buck because the gas tank was 1/8 from full. Highly recommended!