Domino's Avenida Universidad - 03020 Ciudad de México

The place was not very clean, they took a long time to give us our order and the service left a lot to be desired. In general, the customer service was not satisfactory and the pizza barely had the necessities.

A pleasant experience in this branch. The lady who attends very friendly and funny.

AWFUL SERVICE ALWAYS. If you are looking to eat the warm pizza forget it! In case the pizzas are bad but the mistake is that we resort to them out of proximity. We recommend you wait a little longer and consume any other brand. And if you plan to pay in cash, forget it too! They ask you how much you want change for and don't give it to the delivery person, so they take your money and your pizza "for change" and come back 20 minutes later... if they come back. It did not happen to us once but several! If you plan to make a complaint, you can't because they refuse to make the report or give you a folio number. The alleged manager does not give a real phone or email either, he prefers to invent data as long as your complaint does not proceed.

Terrible service, I ordered a pizza through your application I was on the lookout for my phone I only received a call from the delivery person I did not answer when I returned the call I NEVER answered, it should be emphasized that I returned it the second I DID NOT WAIT EVEN 2 MIN AT MY HOME, when I dialed the branch, they left me on hold for more than 20 minutes. I called back with another phone number and they answered. His justification is that the delivery marked me and I did not answer, I fully understand but the call was returned the second the lady who answered mentioned that they would send it to me in 15 minutes and I would be charged when the bad service was on their part, luckily for me the option of payment was cash. Total better to order in other options or other branches.

Nothing recommended to eat your pizza there. They are prohibited from turning on the air conditioning. The place is all glass, it looks like a greenhouse. The cashier and office girls very attentive. Very good tasting pizzas. Sweating but you eat rich.

Terrible attention starting with Perla Sanchez (Telephone), Pedro Juarez (Delivery Person) and Juan Carlos (Alleged Manager without criteria for handling internal errors). Second time they don't bring change, and the last time they left us waiting on the street for 25 minutes for the change to be brought, living a block away from the branch, and since they take your money, they force you to wait, all of this is the same to anger and cold pizza. Terrible service at this branch for several years now. Very unpleasant experience for your "system" and for the people involved. Do not buy here, avoid it. The manager still tells me that he does not have a complaint number, nor does he know the customer service phone number, and when I question him about it, he invents an email (from gmail) so that I can send my complaint there, a total mockery. If you want to trace the calls, they were today at 3:16 and 3:39 p.m.

I just had the worst experience with fast food delivery. My order is over an hour late and calling for clarification. Without being upset or rude initially, the girl who answered me had a nefarious and rude attitude. I couldn't help myself and I'm sorry but I answered her rudely just like she was with me. He told me to go down to wait for the delivery man, 15 more minutes outside my home and he has not arrived. They're practically denying me service. From the beginning they told me that they did not have battery terminals and that if I could wait more. I did it but more than an hour does not seem acceptable to me, much less with that type of treatment.