dooddo - 06509 Ciudad de México

My boyfriend and I traveled with El Dooddo to Europe; At the beginning we had several doubts because of so many bad comments on social networks but the result was very pleasant, the experience was very good, the excellent guides of the first level, they know a lot and what we liked the most is that they are passionate about their work and they enrich you with their knowledge; the hotels, the transportation, the breakfasts and the optional tours were also very good!!! Thank you Alejandra del Dooddo for helping us to make this pleasant experience!!!

They are a fraud, they have been delaying my trip since last year, putting up long and making excuses, they have even deactivated the opinions section on their FB. If it's registered with sectur, if someone has problems, file a complaint with Profeco and don't contract with them.

Terrible customer service, they do not give me an answer about my trip, I already spoke with the customer service manager and he does not respond, they do not follow up on the trip, the only time I could talk to him, he told me that my deposited money would be registered in the account in 2 days and I've been waiting for 3 weeks for it to be reflected and now he doesn't answer. I do not recommend it

Terrible service. They do not have a formal scheme, they send you a completely unfair contract. They changed my trip 4 times and they wanted to charge me more additional. Yair is an arrogant, somewhat incapable sarcastic person. Someone has sued them to join that lawsuit. I DO NOT RECOMMEND

Do not buy anything... I started with the savings system for a trip to Peru and it gave me COVID, my doctor told me that traveling there was complicated by my lungs so I had to cancel, I requested a refund on February 22 and by contract of subtract 26% of what you paid approx. The point is that so far they haven't reimbursed me, nobody answers, my advisor can't do anything, the numbers are sent to the mailbox.

Good afternoon, I come to talk about my experience in dooddo. The truth is that at first I was scared because of some comments I saw on FB, but later my agent sent me photos of groups that came out, or I also saw the stories on IG of these groups. In the same way, he showed me that the people who complained on the page had not complied with their savings plan, they only made a payment and stopped paying (I don't know if this is true) but he showed me some account statements. My plan was 7 months to go to Canada, when I went in the third month they spoke to me to generate my reservation, and when there was a month left to apply for my passports, when there were 5 days left they sent me my documents, I think this was the most difficult part since there was little time left and I did not have them. In customer service they explained to me that this is because they do not buy flights, but rather because they manage groups of flights (blockades) and that the groups are closed 5 days before. I went to the airport, and arriving in Canada there was someone waiting for the group, we were a total of 38 people and everything went very well on the trip, I highly recommend my guide, his name is Gustavo. I already started another savings to go to Europe now.

I do not recommend it at all, after a year they made me cancel my flight and lastly they charged me for it, it is a total fraud, I want an answer about my refund! They did not give me a solution and the date they had given me to return my money was March 22 and they no longer answer me on WhatsApp, in such a very arrogant Yair Salas, he forgets that the one who owes us money and defrauded us is he.

I will start by saying that we paid for the trip at the end of 2020 and I had a lot of uncertainty because it was postponed for a long time, for obvious reasons of the pandemic (COVID), it was very distressing because even though I had investigated the agency, there is always a thorn for not See results. However, almost a month ago our information regarding our tickets arrived and we already saw things more clearly. Arriving in Madrid I couldn't believe it traveling to a new continent my first time in Europe, seeing places like the Eiffel Tower, the Tower of Pisa, the Colosseum Ro was a magical experience, something extraordinary in general terms the objective was fulfilled and I really recommend the agency a lot, we are even thinking or I am thinking of making a new trip. Thank you very much and if we are aware many of the bad reviews are due to external issues that were COVID and many trips were postponed.