Dos Sofias - 01900 Ciudad de México

Genial!

Las mejores y buenísimos precios

Excelente súper buenas ideas muchísima creatividad!!!

Las peores! ya ni contestan el teléfono

Primero, no entregaron el día que quedaron porque se quedaron sin material. Me avisaron al final de ese día de entrega. Después, intentaron comunicarse por correo para re agendar, y desaparecieron por 1 semana sin avisar. Al final, entregaron lo que quisieron (otra cosa distinta a la que pedí originalmente). Si iban a hacer eso de todas formas, ¿por qué entonces se tomaron semana y medía más para entregar? Y el día que entregaron dejaron el arreglo afuera de la casa. Y lo peor es que cada ve que intentaba contactar servicio a cliente, se toman su dulce tiempo para contestar, y en cada contacto intentan hacer lo mejor para ignorar los problemas que el cliente tiene o ha tenido. Pésima forma de hacer negocio. No confirman el problema ni buscan aceptarlo. No se que es peor, un abismal servicio al cliente y varias equivocaciones debido a mala logística, o sentirse tan divas que creen que pueden ignorar a un cliente con problemas válidos con su servicio. Mucha falta de profesionalismo. No pienso usar este servicio de nuevo.

Una palabra: PÉSIMO. Si compras los arreglos que son libres, literal va a estar mejor el del señor del puesto de afuera del súper o del Mercado; les ponen margaritas y lo más barato que encuentran, pero eso sí, cuestan $1,200 o una cosa así. Aparte las flores todas viejas, maltratadas, mal puestas y aplastadas. La entrega fatal, sin tacto, sin experiencia. El arreglo todo mal hecho, incluso se le cayó la mitad del papel en el que venía envuelto. No pierdan su dinero, les sale mejor cualquier otra florería comercial, entregan bien y bonito por la mitad o menos. Los ramos de artístico no tienen nada. Puse una queja en IG y no me respondieron nunca más.

Hermoso, simplemente hermoso. La chica que lo recibió quedó encantada, precio$$$$ ya veremos

Trying to do any custom work with them for my wedding was extremely frustrating &, in the end, very disappointing. To start, they are very unresponsive, as other reviewers have mentioned: responses almost always required some kind of follow up on my part, to the point where I was several times doubtful that the order would arrive at all. I ordered a bridal bouquet, a flower crown & a boutonniere, asking that they all be composed to go together for my wedding at the registro civil in Coyoacán. I provided two sample photos & asked them to use bougainvillea, wanting to pay homage to the streets of Coyoacan. They promised me they would show me photos of their in-progress work on Friday, the day the flowers would be delivered, so I could communicate any adjustments I wanted. At 4pm, having heard nothing from them, I wrote to check in. They showed me pictures of a bouquet that was very much in line with my thinking, though it didn't include bougainvillea. The way they took the pictures, though, made it impossible to see that they had not cut the stems to make a hand bouquet--so the stems of the flowers, rather than the flowers themselves, dominate my wedding photos. (The price of a bridal bouquet is $2500 pesos, 5x the price of their "daily bunch" & they did not take the time to trim the stems to make a hand bouquet rather than one for a vase.) The crown they took pictures of & it appeared to be a simple rose crown, sort of ancient Greek in vibe, not at all in line with the aesthetic of the bouquet or what I wanted. As I was replying, they told me the order had already been sent out. So I had no opportunity to point out the obvious: that the crown didn't match at all. When the order arrived, I could see that they had used several light pink roses, several of which were bruised and only looked uglier after spending a night in the fridge. (I got married the following morning, which they were well aware of in advance.) When I went to put on the crown, it hemorrhaged flowers at every turn. I must have lost at least 7-8 flowers before mounting it, as the tape was very badly applied in some places; at one point even the ribbon fell off & I had to retie it. The whole thing felt & looked very rushed & was not at all what I ordered. Using primarily roses & especially a delicate color like pink was a huge mistake, when more hearty flowers could have easily been used to withstand the lag time before the ceremony. The boutonniere was cute, but instead of a flower included two large buds that didn't even open. I'm not sure if this was intentional, but it seems really bad luck on a wedding day when flowers are supposed to symbolize life, fertility, etc. They had instructed me to put everything in the refrigerator overnight & when I wrote to ask if that also included the bouquet, all I received was an automatic response. They never answered the question, so I assumed I should put it in the fridge. When I pulled it out the next morning, the more delicate flowers were wilted & unattractive. But oh well, because we had to get to the ceremony. When we returned, I put the bouquet in a vase & it perked up very nicely. Moral of the story for me is, this is a great place for ordering delivery vase bouquets. When I previously ordered a "bunch of the day" arrangement through their online shop, it arrived no problems, was stunning & will last well over a week if you pick out the delicate flowers as they begin to fade. Their vase bouquets are beautiful & those I will probably continue buying; they smell fantastic, to the point where they gave me a Proustian recollection of my childhood with my grandmother at her own favorite overpriced florist, Jacob Maarse in Pasadena. The aesthetic of Artesteria is obviously very original & inspired; after such a positive experience with their "bunch of the day" bouquet, it was a huge disappointment to me not to feel like they wanted to collaborate on realizing my vision for my wedding flowers. In fact, I felt very much that my wedding did not matter at all. Luckily I'll do another post covid--with another florist.