Dreams Playa Mujeres Golf & Spa Resort - Supermanzana 3 Manzana 1 Lote 1

The overall experience was very average/bad. And on day 3 it rained and we went to hide in our room to wait for it to pass when we came back to our seat, our towel and belongings disappeared. The hotel took everything. Hopefully it was just books, clothes and kids toys. We tried to talk to somebody but they all asked us to wait for one more day. On day 5 I wanted to check the camera and they told me that the request was taking 72h to get reviewed by security. Which is convenient as we were leaving in 48h. I don't recommend it. They stole from us. I don't know if it was on purpose or not. But they didn't try at all to help. And when you look at the review it happens quite a lot to other people. And we paid extra to be in the "preferred club" ... What a joke...

Jaime at the beach was awesome. He really stuck out from the rest (who were generally excellent as well). Excellent service, professional, courteous, and friendly. The food and drinks were great, the grounds were beautiful and clean, and we had a great experience here. We’d love to come back again soon. Because it was so good, I feel compelled to bring this one rather significant issue to the attention of the resort management: Our first evening at the resort we were so excited to finally be there and get to enjoy our vacation. My wife and I and our three children. We went to the Mexican restaurant about 10 minutes before they opened. When they opened, a couple of the waiters came out and greeted us and handed us drinks and showed us to our table. It felt like our vacation had finally begun. We were seated and introduced to the buffet. They took our drink orders, and we were invited to help ourselves to the buffet. Once we were half way through our dinner, the manager approached us and told us we had to leave. I was totally confused. Everyone seated around us was awkwardly staring at my family. I had no idea why. We were informed that we had been seated in the middle of a wedding rehearsal dinner. Apparently a wedding party had rented out the restaurant for the evening, but we had no way of knowing - especially at an all-access, all-inclusive resort. There was no “private party” sign, no list of guests, no one asked when we arrived whether we were part of the wedding event, and no indication it was closed to other resort guests. This was incredibly embarrassing for my family, and completely ruined our first evening at the resort. We paid a lot of money to have full access to the resort and its restaurants. How can they let a private party rent out the restaurant and close it to all other paying resort guests? That should not be allowed. Please ensure this doesn’t happen to anyone else in the future. This resort is too good to allow such a mistake to be made.

First off there is a HUGE lack of communication between staff!! We get told one thing by the front desk and then we hear something else from other staff!!! A LOT OF THE STAFF ARE VERY UNFRIENDLY!! And there is a RIDICULOUS dress code for restaurants!! Women can show up in bathing suits for lunch but men cant have a tank top! And im talking about a POOL/OCEAN view casual restaurant!!! I literally had to walk all the way back to my room with an infant and a toddler to get a t-shirt!!! The food is mediocre at best! None if the restaurants were outstanding! We heard some weird comments from servers that we’re eating too much food!!! ITS AN ALL INCLUSIVE FOR GOD SAKES!! Other than that, the resort itself is very beautiful, and the pools are really nice! Shout out to Gustavo, the pool director for always hooking us up with good seats cause we have kids!

What an amazing resort. From the time we walked in, we were catered to anything possible. The staff is welcoming, pools are gorgeous and the food, definitely gained a few pounds. Our friends wedding was beautiful. Definitely recommend staying here. Will definitely be back. ??

Great place for kids, very friendly and helpful staff. We stayed over Christmas and found the place to be well staffed and not too busy. Our 2.5 year old son had a blast on the beach and in the many pools. We were met at the entrance with a cool towel and a glass of wine upon arrival. Any matter we brought to the attention of the staff was immediately addressed, thank you for and excellent vacation Playa!

Just attended a wedding at this beautiful resort. This was our first destination wedding and it was fantastic! The staff was amazing! They were always extremely helpful and attentive to every need. Rooms very nice. Spacious and cool with a wonderful balcony. This were so clean. The spa is a MUST and golf was very enjoyable for our crew. The wildlife also kept us entertained throughout the trip. Buffet items were very good and restaurant items ranged from above avg to very ok depending on what you ordered. My only suggestion would be for the food items to be enhanced and for Dreams to offer a decent wine option but overall it was a lovely property and we had a great time.

Let me start by saying that this is my first low star review in over 2 years now. This resort is beautiful generally speaking, and it has nice views and nice beach, its rooms are nice though they aren’t as accessible. People who has strollers won’t move around as easy. You would spend the first few days just to learn where all the ramps are located. The service is absolutely the worst I’ve ever experienced in Mexico. We typical comes to Cancun once a year. Employees are not happy, even when tipped, the hotel management is to be blamed for that issue as they clearly are not taking care of their employees and they are overworking them. You would go to restaurants, sit down for an hour before food starting to arrive. We wasted so much time just waiting, waiting for room to be ready, waiting to be seated, waiting for someone to ask as what to eat and waiting so long for the food to show up. The dress code is another stupid requirements for a below average restaurants decor and even table and chairs. Almost all of their restaurants look like an average finished basement. I would absolutely not recommend this resort at its present stage. Save your money and go somewhere else where they treat their employees better and your time is better respected.

What kind of 5 star hotel doesn’t have hot showers or good food? First off, the showers get warm, but never hot. So if you’re expecting a hot bath or shower after a sweaty day, which will be everyday, then you’ve come to the wrong place. Second of all, the food is terrible. We went to every restaurant and there wasn’t a single good dish. The food was lukewarm and soggy. My apple juice tasted like cough syrup. Nothing about it is luxurious like they claim it to be. They try to replicate rich luxurious dishes and it tastes awful every time. Like just give us some chicken tenders man. There’s no seasoning whatsoever and the ice and water makes you sick. The room service is equally as terrible, maybe even worse. The only nice thing about this hotel is the aesthetics. Don’t come if you want to eat. The only reason why there are good reviews is because people only come here to drink. If you’re here for a legit good time and dining experience choose somewhere else!!