Dreams Tulum Resort & Spa - 77760 Tulum

My husband and I traveled to Dreams for a wedding and had an amazing time! The security is top notch so we felt super safe the entire time, the different restaurant and food selections kept us interested and trying different things throughout the entire 5 day trip and the safe was beyond helpful and kind. We loved the 24/7 room service and frequented the late night menu often. We definitely will be back. Thank you Dreams team!

We’ve stayed at Dreams Tulum and Dreams Cancun and a few other all inclusive resorts in Cancun and I have to say that Dreams Tulum was our favorite. The staff was so friendly and food was very good! They were very accommodating to our peanut and tree nut allergy. Their entertainment team goes above and beyond especially when it comes to making the kids happy! We enjoyed the nightly shows and the kids club. We also did a dinner romantico on the beach. This was so nicely set up on the beach and the food was delicious! Dreams Tulum was especially helpful in locating our lost items post check out. Thank you Dreams staff for making our stay so incredible, we will definitely be back!!

Beautifully clean, picturesque and sanitized. Service poor. Main reason for the low rating NO AIRCONDITIONING IN BUFFET AND SOME RESTAURANTS. Ready to pass out while eating. The weather is extremely hot which is great when your in the water. Will not come back again to this Dreams. Cancun Dreams was MORE MORE THAN EXCELLENT!!! 6 STARS THERE FOR ALL!!!

A great place to relax, unwind and enjoy some sunshine. The hospitality team were lovely, everyone says hello and good morning whilst you walk around and the front of house teams work hard to serve you quickly. The Explorers Club for the children could give more accessible information on activities but the ladies who run it were outstanding. Food options varied, quality high and ease of booking excellent. Cleanliness, house keeping very good too.

Positive: The whole property is beautiful and it is in a great location! The staff was outstanding! the room was beautiful and well-maintained. The entertainment and daily events were fantastic. Negative: The food was very bad. The Asian restaurant and breakfast were ok, but everything else was horrible. It look and tasted pre-made and microwaved. The beach was beautiful, but we couldn't swim due to the seaweed.

To secluded felt trapped at the resort as everything is to far away to walk. The resort was nice and it was clean. The swim out pool from our room was very nice but you were only allowed in it until 8pm so that was awful. This was an adult only area and yet they couldn't even let you be in the pool until 10 or 11 at least. You pay a ton of money for it but are restricted. Not cool!!! and security made sure you were out at 8 and then would continue to check and make sure you stayed out of. The bartender at the pool Luis was amazing. He was so attentive and friendly and made everything about us. He was the best part of the resort and they need more employees like him.

We stayed at Dreams for a week and had an absolutely amazing experience. The grounds are lovely and well maintained, checkin and checkout was extremely fast and simple. Every employee I met was so friendly and welcoming and treated us with the utmost respect. We paid a little more to stay in an adults only building with a swim out pool and we basically never left it because it was so perfect there. We thought the food was good. If people complain about waiting 5 minutes for a table I’d like them to go find their own help these days. I’d come back in a heartbeat and stay here again. The staff really was just amazing.

Dreams was nice. The property was beautiful and very well maintained. The staff was friendly and mostly helpful with minor inquiries. We went as preferred members and the only extras we found were a preferred beach area, that you could not swim at, and a preferred bar that really wasn't any more special than the other bars. Food was mostly average, cold and typical resort food. The Asian restaurant was by far the best we had in our 9 nights there. My parents room did not have hot water for their 4 night stay. Multiple complaints were made and it was first found that the shower handle was on backwards, once that was discovered and my parents were shown the proper direction to turn the handle to get hot water, it was still just luke warm and no further help was provided to resolve the problem despite further requests. This was their first time traveling outside of the US and most likely their last due to the poor response on their problem. We had 49 people staying for a wedding and couldn't get this resolved, very disappointing to have to spend time trying to get this resolved. Two rooms within our party experienced flooding due to clogged drains under the sinks. Overall its a nice resort, but don't waste your money on the preferred package. This is our second experience with a Dreams resort and most likely our last, with much better options out there.