Dulcerias Don Goloso - Merced Balbuena

Very good, I liked the organization of your products and the attention of your staff

Very good prices although if they lack one or another brand of sweets

Very good prices. They have a wide variety of sweets.

Very good store, considerable assortment and in the chocolate area, you find unusual products, recommended. The only drawback is one of the very rude cashiers, terrible attention, not very attentive, not friendly at all and denies you things and that on Thursday, April 21 of the current year, she was charging at the box next to the main entrance and wore a blue shirt (obviously they do not wear a badge that identifies them), but they should have a little more attention in their staff that they choose for customer service, since the competition is a lot and there are also very good and better located stores like the tigrito or Dulce Maria. I hope they catch your attention and avoid any future problems with that person.

Very good option to buy sweets, chocolates and snacks in the area of ​​La Merced. I went near the day of the dead and there were many people. The prices are not lower. However, you have more security that the products are not expired or adulterated, a risk that is greater in the small stores around. The service is acceptable. They accept card payments, with a commission of 2% (debit) and 3% (credit). It is a bit difficult to find because it is surrounded by stalls. But asking is arrived.

Last Wednesday (April 13) I visited this place, with the best intention of buying a good assortment of sweets. It turns out that inside the establishment they stole my wallet, they kept me waiting for about 4 hours to show me the video since the systems manager was not there and the Accountant could not assist me because he was busy. I will wait, since an employee of the place offered me to see the cameras, besides that it is a right as a consumer. At 6:27 in the afternoon, I was able to see, from the Systems cell phone, the video where I entered the store with my wallet and a few seconds later I no longer have it, I walked down the same aisle and it turned out that the camera was not focused went to where I was and my bag magically disappeared. During the time that I was waiting, they insinuated that I had not ordered it inside the store, that who knows where I had left it, and they asked me to leave the establishment while I waited for their attention. THIS IS A COMPLAINT and yes, I am sure someone inside the store stole it. By the way, the store does not have parcels, other than a grid with raffia ties and numbers that serve to tie the backpack or bag, the ladies who "watch", are responsible for distributing gel and handing out tokens, they do not do responsible for nothing. In my case, they did not let me pass with my backpack and therefore I had to take out my wallet. I already know that going to Merced means having to be careful, the question is why? Because we swim in the normality of the dishonest.