Eco-climates Branch Perif. Youth - 31123 Chihuahua

They have antibacterial gel at the entrance. There are plastic barriers between desk staff and customers. Good customer service.

Terrible service: we pay heating with installation included. They sent a worker to check if he needed additional materials for installation prior to heating delivery. After that, they arrived one day when there was no one at home, they went up to the roof without authorization, threw the heating, and if it wasn't because we found the box at the entrance to the garage we wouldn't have heard. Then they talk to us to let us know that additional material is required to do the installation, when it is assumed that you have to check and sign the delivery of the equipment before installing it. They left a disaster in the ignition control, not to mention that I now have a leak from one of the vents. After that the manager speaks to me, and he is taken by surprise, remaining to communicate later to solve all these questions. I'm still waiting for that call ...

The service of the seller Ricardo G. B. is very attentive and efficient. I made a parts purchase and one part came out defective. Upon returning to the branch, they made the change to me in a very kind and empathetic way. Congratulations on that level of professional service!

Excellent service, free home delivery, Thank you very much

They are deceptive when selling. The prices are very high compared to the competition and the service is not the best so I do not recommend buying here. As a recommendation, ask them to specify the amount of material that the basic installation includes when paying, since later they will tell you that all facilities consider that you have the box to install the a / c control on the upper floor when that is not the common (from which they argue that 90 percent of the facilities are on the upper floor and that is not mentioned at the time of selling the facility). They retain the delivery of your equipment until you pay them for the surplus of material that they charge you despite the fact that it is detailed in the invoice what the installation includes, but the detail is that they do not specify the number of meters of wiring for convenience. Pay attention to the legends that come at the end of the invoice, specifically the one that indicates that if you decide to cancel the purchase you will be penalized. (They specify that they will not refund the full money if you decide to cancel the purchase but they cannot specify that the electrical installation is contemplated on the upper floor of the comicilio or with a certain number of meters of cable)

Acquire an air and about a month the engine was damaged but they immediately changed it for the guarantee, of course the hook is that if you let them install it and the charge is a bit high they give you a one-year guarantee.

Unfortunately I am part of the people who report bad service, bad sales, and terrible treatment as a customer once you make the payment for the equipment (obviously before this the sky and the stars). As with several of their clients, they also applied to me what appears to be their modus operandi, to sell you a service at a price and once you bought the product "explain" to you that much more things apply for the installation and triple the price of what initially priced and committed. (I was quoted $ 4,400 and ended at $ 12,600) It is a shame that a company like this simplifies everything with a "we regret your experience, we will try to improve", because I tell them that they have not improved, since the same experience that I am having was reported to them at least 2 months ago and They applied it to me without any shame, or shame, or lesson learned. I hope and this comment reaches the owner, since I do not think that this type of feedback is to his liking only because of the type of employees and managers he has in charge of his store.

Super recommended, excellent work ethic, in the maintenance and intelligent automation in your washed air