ECOMART GONZALITOS - 64320 Monterrey

Very good service, attention and catalogs for those who want to use their eco-friendly vouchers

Excellent service, in a very short time and exactly what I asked for, very well treatment of my advisor Paola González. Good experience in my voucher exchange!

I put 2 stars because we had a detail that did not allow us to purchase a washing machine even when they told us that we would not have any problem if we decided to buy in another store. The attention upon arrival was good and the products we ordered arrived.

1 As the store is small, they only have some products on display 2 I bought a product when the driver arrived, damaged it, a change was made, they gave me a defective product from the factory, the third time a past model 3 Your comments are, check it when you arrive, we are not responsible, the guarantee is with the supplier, when I made my first change they wanted to leave me some spotlights for the damage that the fridge was made and apart I had to give them $ 1000 pesos, I mean ... commenting that it would take half a year to make the change I stopped to buy at home depot, for the option of buying a dryer here, however I share my experience so that you think about it, I think the good is better known ?‍♀️

Very good service from the staff, Ms. Laura Mendoza, very attentive and from the company, attentive and with the certainty that they deliver your items, I had no size, I recommend them ?

Excellent attention I loved what I asked, thank you Laura Mendoza for always being aware of my shipment, everything arrived in perfect condition.

At the beginning, very nice but the following bad points: in the store, they do not have all the products on display only in the warehouse and well if you are going to buy something you want to see what you are going to buy, and for something it is like that, because we return 3 refrigerators per bumps and defects, in the end they delivered a refrigerator of a previous version so to speak an old refrigerator, without defects of course but in the old end, since you buy them they take time to solve the damages, they make a lot of problems so that you do not return the merchandise, That was in experience with the refrigerator, they even said as such we are no longer responsible, the washing machine, everything is fine; The products are very expensive compared to other places, and as a better recommendation, see the product that they are going to deliver before purchasing because in the end they do what they want, excusing themselves that it is the same, unfortunately this happened to me by trusting them Also, the staff that makes the deliveries, some are very efficient and others who literally throw the merchandise at your home, something else that comes back, they ask you for the packaging in which it came to repack it, eye with your merchandise, in terms of deliveries. they schedule deliveries when they want and call 10 to 20 minutes before arrival

Laura Mendoza's attention was excellent, she clarified any questions instantly and the best thing was the immediate delivery of our items, everything arrived in perfect condition.