Econoflete | Fletes y Mudanzas en Mérida - 97302 Mérida

Stay away from these people who are zero serious and professional. To sell that yes, very insistent but once we paid they left me standing for 4 days without caring that I had a flight for my move. Pure lies, gossip and in the end they didn't even come. They hang up the phone on you and they only know how to wash their hands, starting with Mrs. Maritza, Mr. Jesus and Mr. Eder. They made me lose my plans and no apology or compensation for moral damage.

I was assisted by Marcelo and Maritza for the hiring of the freight and on the day of the movement, Isrrael and Joel came, the whole process was excellent, they always maintained the sanitary measures and were extremely careful with the piano they transferred, I thank you very much for your attention, continue with Such excellent service that of course I will recommend them.

First...my move was scheduled for Monday and they asked me if they could do it on Sunday, which I flatly refused if I had already made my section. They arrived later than agreed to pick up my furniture.... They brought little protection material for my furniture and on top of that they occupied the protective plastic that I had bought and even so it was not enough for them and many of my furniture came out just like that... My furniture such as dining room, dresser, TV cabinet arrived damaged or peeled from the corners. My armchairs were dragged in regardless of the dirt...the dining room chairs were not wrapped and they still arrived quite dirty. Not forgetting that my microwave oven arrived broken... really unfortunate. And they still ask me to rate their attention? No gentlemen! Terrible service!

Excellent pre-move care. But, many information problems between the commercial team (who closed) and the logistics team (who makes the move). note: I was informed that it would take more than 9 hours for the service (due to the number of objects and size) and, therefore, 2 days in the building (since administration only allows from 9am to 6pm) and the service was signed up for a Monday and Tuesday (since administration does not allow Sundays) 1- They called me (the moving team) on Sunday (before) at 4pm asking how to get to the building that they were already close to. I inform that, first, it is not for Sunday, because it cannot be done and even less at 4pm. They say they didn't know what was not for that day. I say that it is for Monday and that it is from 9am so that there are no delays. 2- On Monday they arrive at 10:30 am in 3 people. They go up to the apartment and start saying things like "Oh, I didn't know that was going too. What was that size. That will have an extra cost." I said. First, everything was already known, an inventory list and a video call was made before the quote to show everything. Do the service and see later. (They did not charge anything extra, of course, because it was already considered. Only, as I said at the beginning, there is no communication between the teams. And all the time they were complaining about the commercial team that "does not pass the information on to them") 3- One person was left using everything alone and, of course, the "protection" of the furniture was not very good. They even brought 3 rolls of plaster and used part of one I had. Detail ... it was not enough, they said that I had determined that they would be 3. But how do I determine the amount of plastic to do the job? Like complaining about the commercial team that did not calculate the necessary material well. Good. They did not bring extra and a lot of things came out without any protection 4- The accommodation in the truck ... you can check by photo. 5- In the end they did everything until about 5pm. So why was it said that it would be more than 9h of service? (Not that it is a problem, but, of course, I had to find a hotel to stay one day before traveling to another state, since they had said it would be done in 2 days. An additional cost not foreseen, but Ok. 6- The delivery, first, a person from the delivery team calls me and asks where the location of the building is. I sent by whatsapp the day before. Maybe they went to another place that is close. They arrive and now there are only 2 people. They say they thought it was a house and not an apartment. That it was ground floor and not going up by elevator ... Good. 7- The fact that few people were sent both for departure and arrival, made them not be so careful with transportation. One person, for example, carried a larger piece of furniture alone and clearly than resting on the floor. Good. 8- Finally, it took longer than we thought. A lot of things came, as I said, without any emplaye or protection. small damage to various of the furniture. A lot of dirty stuff, including modular room that I had to pay to wash. I sent all the status all the time by whatsapp to whoever sold me the service but I did not have anything like "An apology sir. We are going to check internally so that it is not repeated."

The quality of the company is indisputable, from the moment you communicate, a friendly advisor provides the necessary support to carry out the move without setbacks. By mail the contract arrives that protects the service that one hires and that protects the specified clauses. Punctuality, reliability, kindness, are the characteristics that define ECONOFLETE. I am totally satisfied.

Several times I have requested the moving service with them and it has always been the best, I loved that they package all the furniture, the price is fair, the attention and professionalism from the moment you make the call and they send you the quote is excellent, thanks for help me move house