El Maya Ciudad Caucel - Cd Caucel

Very good food, but very bad service (very slow to wait for order to go) and they do not deliver the correct order

The food is rich and good treatment, only the service at the table takes too long.

I ordered at Uber eats, apart from taking more than 40 minutes, they sent me my incomplete order. They are rude and do not solve problems with their orders.

The food is very good, but the service is terrible, you can even order your food at 8am as they open, and your food will not be ready until 9am, for home delivery they take too long, because of rappi not to mention they are late in deliveries to the delivery man and to us too. Suggestion if they ask, that they go directly to the store, that way they take less, approximately 45min.

The sopes were too small for me vs the price... The sauces lack consistency and when they deliver the product to the home it arrives cold. It can improve... I give them 8

yesterday, Tuesday, February 15, at approximately 9:30 p.m. with the intention of reaching the owners or owner of this location since I feel an incredible lack of respect for their guests. I consider that my family has been a long time client of this place and we know them from the restaurant they have in Hunucmá, when we found out that they had service here in Mérida, it seemed incredible to us that we can go more constantly since the concept of the place is incredible . (Although it always looks dirty) Already here in Mérida we have gone to the restaurant on different occasions and its service has been bad They never understand the orders, they take longer than expected, their waiters are rude, they are always in a non-positive attitude but yesterday was the limit. We went to dinner because at home we didn't have what we needed to be able to eat and also because I really wanted that place, we had been hanging around the street for a long time and we couldn't have lunch so we decided to have a delicious dinner. We entered and where we sat was not clean (as well as other tables) in the place there are approx 7 tables of which 4 were occupied with diners At the time of ordering it was: 1 sope breaded 1 sope of roast 1 special polka dot 2 breaded sopes with specifications WITHOUT BEANS AND WITHOUT HALF CREAM 1 empanada of only ball cheese with specifications of ONLY THE EMPANADA, WITHOUT CABBAGE, WITHOUT BEANS, WITHOUT TOMATO After it will take years to bring the order like with the other diners, my partner decides to order one more empanada to which they answer that it is not possible since the kitchen closes at 10:30 p.m. (I don't remember well) to what we really didn't know and which is up to the waiters or whoever to tell us diners if we wanted something else because of the closing. When the food finally arrived, we checked the food that had specifications and everything came wrong, my boyfriend could not eat that since HE IS ALLERGIC TO BEANS AND LACTOSE INTOLERANT (What was explained to the waiter) To which he told the waiter that if they could bring him his correct order, the waiter replied that what he would do was "clean" the beans and change the stew, my boyfriend told him please no, because it would hurt him a lot, then the empanada was bathed in sauce which I also rejected, then another order of sopes came out that we did not ask for without beans but with half cream, my boyfriend gave him the suggestion that from those who did not have beans, remove the stew that had half cream and put another, THEY TOOK AGAIN THE FOOD PUT TO TAKE AWAY TO WHICH WE WERE CONSUMING IN TABLES THEY JUST CLEANED THE EMPANADA IT WAS ALL WATERY AND THE SOPES AGAIN HAD BEANS 2 HOURS PASSED WE WERE VERY HUNGRY My boyfriend couldn't eat anything since the waiter's response was "I wanted to offer you the best service but it was not possible, I can no longer solve anything" (we understand that all the tables had problems and the only waiter had to attend to all of them) WHATEEEEEE??? the table next to him had problems with his account, another table told him that they were going to give him his food to go, in the end they did give them what they asked for, which were empanadas and sopes THEY SIMPLY TOLD US THAT THEY WERE NOT GOING TO SERVE US A SIMPLE EMPANADA AND TWO SOPES THAT ONLY CONTAINED MEAT AND BALL CHEESE In the end, a "complaint" was made about what happened in the interior part where the cashiers are located and the conclusion was an apology and that my boyfriend at 11 at night could not find another location with food. The worst thing is that the employees had the nerve to eat on the food returned from our table IN FRONT OF US. WHAT ABOUT ALL THOSE FOOD FAILURES? IS IT INTENTIONAL SO THEY CAN EAT IT? WHY CAN'T YOU OFFER US A BETTER SERVICE? WE ARE PAYING IT IS FOOLISH TO STAY HUNGRY AND AN APOLOGY BECAUSE I AM GOING TO EAT AND PAY, IT IS A SERVICE.

I ordered 3 sopes to go and they took a long time. 45 minutes to deliver them and there were not so many people, the delay was very exaggerated, I hope they can improve on that