Elektra - 56535 San Martín Cuautlalpan

The occasions in which I went were specifically to the Banco Azteca cashiers area and in terms of service and attention, everything was very good in terms of time, form and, above all, attitude.

Bad service I went to leave my payment and only two boxes were working it took me 25 minutes to make my payment

Terrible. Those who work here have a level of vanity that spills all blame on the client, for all the omissions that Elektra and Banco Azteca generate. In boxes they don't count your money until you tell them how much you have. When you request coins for bills, they give you bundles of missing coins. At the desks, the young managers blame you for your age and their failures in biometric recognition. And not to mention making corrections to your payroll accounts. They do not allow portability. In addition, they generate new accounts without correctly deleting the accounts that are expiring. And they abuse because they have a lot of customers. You can't even use the parking lot. It's saturated all the time. It only remains to go to CONDUSEF.

These stores are a hit. They are all the same and they all have many users and buyers. It's just to be careful with banking officials and teller windows. They tend to sell their banking products with deceit. They open new accounts for you without correctly closing the accounts that are expiring.

I can only say that they serve well, they are very cordial in their attention, they continue with the protection and health measures for covid-19 by delivering gel to visitors or clients and they do not allow visitors or clients to enter without a mask. I usually only visit the Elektra store to carry out bank transactions such as withdrawals and deposits of money and as I said in my previous comment, they serve well and are very cordial, it is worth mentioning that there are days when they have quite a few people lined up but that is normal when it is a fortnight or payment days and without wishing to offend anyone there are times when ATMs take time to serve people because the users or customers themselves do not know what type of banking operations they are going to carry out or even do not bring the most important documents to carry out their movements, how they are personal identification with a photograph, account number, etc. In terms of purchasing items from the store, well... there are very good audio and video items from the best and not so best brands such as LG, Samsung, Sony, etc., home furnishings of all kinds, motorcycles, telephony and many more articles, either in cash or on credit, although personally I prefer to buy in cash because if you buy on credit it is to indebt you all your life because if you fall behind a little with the payments they charge you income on income and that is why I say that You never pay them off. It has parking for cars, motorcycles and bicycles, access ramps for people with different abilities and, as everyone knows, it is open from 9 in the morning to 9 at night.

The truth is that I treat them very well in the store, but there is not a cashier with long blonde hair who is despotic and very, very rude, when she saw this the head cashier did not approach or say anything, she allowed the bad treatment of that cashier, He didn't even say good morning, from then on everything was super good. You are very attentive and kind. It is a pity that because of a bad employee they have a bad rating.