Elite Graduaciones - 83190 Hermosillo

Terrible customer service, they charged for things that they did NOT provide at the prom and that by contract they should have given us. Their prices are not cheap either, plus they are very unprofessional, despotic and don't give you a chance to get a refund.

Very good service

starless. Horrible service, we have been waiting 4 months, almost 5, waiting for the photos digitally and they tell us that they will send them but they do not send it, we use it for the video at our graduation, they do not answer doubts. The photos were taken in July, they rushed us to pay (not cheap) before August-September, we are in October and they are long. Do not hire this company, it is lousy in service and customer service!

Do not hire this company. They promise a lot in their packages but then every time they ask for more because they are not enough for even the most basic. Our graduation was ONE year later due to the pandemic and there was a terrible organization. The table settings were in poor taste and some were broken. They did not give us the location of the after party until the party's departure time (for this they promised that in the after party there would be food and that a bus would take us) They sent us to HORROROUS terrain, difficult to reach the outskirts of the city, which I even dare to say that they took it out of their sleeve just to fulfill that there would be an "after", ah and for this we had to mobilize ourselves because the truck or its lights. The times of the photos are very limited. For this, the package includes "photos" which are only 6 and they don't even give you digital ones, for that you have to pay even more. One would say that it is normal but it is not like that, since what we paid was in a package that even included flower arrangements, mariachi, pantries and more photos of the ceremony and the mass and we DID NOT HAVE, then, in which the other money was spent if they couldn't even do a decent dance? And not to mention the terrible customer service, they are rude and arrogant people, they answer you already when you fixed the problem, for the schedules of the taking of photos and the delivery of alcohol they were not comprehensive since they did it on weekdays during business hours. IMPOSSIBLE since many of us were already working and had even moved to another city DO NOT HIRE ELITE.

Very unprofessional, terrible attention and very slow in doing what they are paid for, but that if they are very good to be charging, it has been more than 3 months since they took the photos and they just take long, it was a mistake to hire them to Taking photos, if you have the opportunity, do it with another company, I do not recommend them here.

They are not serious about the services they offer, I have been waiting for my package to be delivered for more than 3 months and it is time that they do not even give us a date for delivery.

They did not fulfill even half of the contract, you just pay them or give them an advance and they treat you very very rudely even humiliating, when the people found out how they behaved with those who had already paid or paid those who had not paid yet, they preferred not to celebrate their graduation with the elite anymore, (so not all of us were at the dance), there was no truck for the after-party, food at the after-party, DJ outside the hall, shot car and many other things, besides they started me to charge a gold ring when I asked for silver and still days before they made it I found out that they were going to give me a silver ring because I asked for white gold (I asked for silver not gold and less white gold) I went to complain to the office and they told me that if I didn't pay for the gold ring they weren't going to give me the tickets for the dance (and they weren't going to return the money for the dance) if I didn't pay for the white gold ring (which they still hadn't done and I asked for gold) total since they hadn't already done it, I had to pay the gold one, we agreed that I They gave me the gold gilt ring, but finally they didn't give it to me, they threw it on the reception table, they acted offended and questioned me when I checked it

We've been waiting since before 9 in the morning for them to open... it's 9:42 and they don't show up.... They could be better organized... to provide a better service... it is our proposal