Emporio Hotels & Resorts - 11000 Ciudad de México

good hotel

Excellent comfortable service very rich

Very good to have a great time

An excellent place the workers treat you very kindly is super great ?

Samba vallarta bad service reception manager unfriendly seems to do us the favor of receiving us abuse that the payment is in advance.

The restaurant is crap in a la carte food, a lousy service too slow despite the fact that there are not many people, the waiters do not bring what you ask for or they bring you the changed things, they offer you dishes that turn out to have no and with garnish that they never serve you, claims and they leave with that they don't have, I asked for a cut of well cooked meat and after almost 50 minutes they brought it to me cold and undercooked, it is supposed to come with charro beans and they took it with drier refried beans that nothing. In conclusion of the worst restaurants I have visited. Nothing advisable, it is more advisable to eat at street stalls ... !!!

To whom it May concern: I would like to know with whom I can escalate a complaint, because I feel misled by their unethical sales. I am one of the first members of this program and I have always renewed my HEA 2190 membership, I calculate more than 10 years ago I have even recommended them. Last year I did not use my 2 memberships because their dates are becoming more restrictive. This year when they called me, I explained that I was no longer interested in continuing with you because of this situation. The sales effort of the person who made the sale to me was good and convinced me because she promised to give me support in reservation situations such as bridges if I called her a month in advance. So it was, I called last Friday to request support, Friday was the 15th and I had planned to travel to Veracruz, they told me that unfortunately their companions had already left but today they would. Unfortunately, they were only promises to sell and fulfill their goals, but they do not know how to keep their word. This year I will be left with the memresia that only works when they have plenty of places. not when the customer needs it. They offered me a courtesy but that is useless to me I am the owner of a business that I cannot neglect and I could only travel on those dates, even if they gave me a free month I could not use it, the business cannot be neglected. Seniority, loyalty, and falling behind on their misleading and unethical sales were of no use. After an endless chat in which you never listened to my reasons and only you wanted to be right, I realized that it was impossible to achieve anything with you, it is a chat full of good intentions but zero solutions. I have not felt heard and I will continue looking for a way for someone to take me into account and give me an answer.

The hotel is already very old, the rooms already have to be remodeled as well as several areas. The treatment of the reception staff is very bad, they are very rude and all the time they are pressing for payment. In a room where it is supposed to be for 4 people, they only let two in and the others want to charge you as an extra person. Access to the beach and the beach area is not recommended.