Enigmatic Hotel & Restaurant - 77500 Cancún

Very noisy room, even though was a private one, it happened to have the water pump that distributes the water to the hostel so it was extremely noisy. I had to ask and they somehow stop it. Strong smell to mould in the room too. Service was good they let us keep the bags for the day whilst we discovered Cancun. We have also rented a bike from the hostel which was pretty convenient!

Do not, I repeat: DO NOT, go with their option of car rental. It's called Ask & Go, but it's nowhere to be found online so I guess this is my way to leave a review. That was my worst experience with renting a car, period. They tried screwing me every which way they could. An example, the hidden 8% fee you pay over your 'deposit'. Normally the deposit constitutes a certain amount blocked on your card. Here, they let you pay the deposit, charge you an 8% fee (which they never say anything about) and pay you back in dollars at their own made-up exchange rate. If I would've made a show out of this, this would've cost me about an extra day of rental. Furthermore, they were three hours late, the car had dog hairs, no window fluid and the contact I had kept calling me 'bro' every chance he got. And then some. I wish I would've chosen another company. Read other reviews for how the rooms are etc. I think it all depends on which room you get, cause ours was rather fine. Guy at the bar was an arse though. A shout-out to the guy who did my reception, but unfortunately I forgot his name. Javier?

Great. No curtain on the beds for privacy. Gave us sheets for blankets. Other than that great hostel! Beautiful in fact. also my charger kept falling out of the outlet anytime I moved.

The positive: It was pretty central to the good food and in close proximity to the ADO. The negative: The room on my first night seemed fine but the other nights out of the time I stayed here the AC was dripping water onto the floor. It was so bad I could have slipped and fallen. There was black mold on the walls. It's all I could smell. Told the reception and the guy didn't seem to care...

We had a wonderful stay at Nomads Enigmatic Hotel & Restaurant! It is located in a quite quiet area and the place itself has a very nice atmosphere. There are different types of rooms, I highly recommend getting the deluxe room. Also, they provide good service and are very attentive to your needs!

I'm just speechless about this place. I booked a private room and as soon as I got in, there was a strong damp smell and I noticed some black mould clearly visible on the wall. I obviously asked for another room which had a very similar smell, and although no mould was visible I'm pretty sure it has just been painted over. Next unpleasant surprise was the shower which has not been cleaned - full of hair and a used soap was still lying in the corner. As mentioned by other guests, noise is all around, so don't expect to get a good night of sleep even in a private room - the windows don't help much and it feels like sleeping in the middle of a night club. The photos of this place looked beautiful but the cleanliness and the smell of the rooms is absolutely appalling.

Positive: the hotel is near to the Ado bus station which was all we were looking for. Also, the patio is quite pretty and there is a lot of space to sit & chill. Negative: the bathroom wasn’t clean, everything is a bit overused & the dirt on the walls & ceilings is disgusting. Plus sleeping was impossible as it felt like trying to sleep on a dance floor. The music was incredibly loud although there were not more than 5 people in the bar at 11 p.m. We asked how long the DJ will be playing music & the receptionist said midnight. Unfortunately, he didn’t stop until after 1 a.m. I wish they have told us.

We (a couple) stayed here for a couple of nights. Unfortunately, it was not very busy at the time we visited this hostel (or people weren’t really interested in being in the social bits of the hostel). We stayed in a private room, which was good value for money. Air conditioning worked very well and the room was very clean and nicely decorated. Nothing much, no tv and no bed stands, so it’s just a private room in a hostel. We really liked this hostel because of the location, you’re in the middle of Cancun downtown and close to everything. There’s a bar strip quite close and there are a lot of nice restaurants close by. Furthermore, the neighborhood feels relatively safe for Cancun. The ADO bus to the airport or other cities leaves at the bus station in downtown, which is a five minute walk from the hostel. Finally, the hostel staff really tried to help us many times and we could go there with multiple questions during our stay. So that’s why it’s five stars, mostly because of the service and the location.