Enterprise Rent-A-Car - 01010 Ciudad de México

Do NOT DO Business with these Crooks. Don't fall for the "Good Service" it's all a trick to gain your trust and squeeze as much money as possible. Don't Recommend!! STAY AWAY FROM THIS PLACE!!!!!

DO NOT I repeat DO NOT do business with these people. It is the worst Enterprise I have ever done business with. I have rented vehicles in the states and I have never paid so much for a vehicle rental. I had a quote of 189 dlrs. and I was expecting to pay a little extra for the insurance. when I got there to pick up the vehicle they price tripled with hidden charges. They gave me an older model vehicle with suspension problems, and I paid for a full coverage insurance that does not cover you fully. When I told the enterprise representative (Korina) my frustration she replied "This is how we do things in Mexico" I would not give to this Enterprise retailer not even a star but I had to in order to post my review. NO haga negocios repito NO haga negocios con estas personas. Es la peor empresa con la que he hecho negocios. He alquilado vehículos en los estados y nunca he pagado tanto por el alquiler de un vehículo. Tenía una cotización de 189 dlrs. y esperaba pagar un poco más por el seguro. cuando llegué a recoger el vehículo el precio se triplicó con costos escondidos del seguro. Me dieron un vehículo de modelo antiguo con problemas de suspensión y pagué un seguro de cobertura total que no te cubre por completo. Cuando le dije a la representante de la empresa mi frustración (Korina) ella respondió: "Así es como hacemos las cosas en México" No le daría a este conseciomario de Enterprise ni una estrella, pero tenía que hacerlo para publicar mi reseña.

My card was declined by their terminals due to chip not working. I am still using my card everywhere else with no problems, called my bank and there were no blockades. So it was their terminals not working. They were really not helpful and I ended up not renting the car at all.

They will cancel your reservation even though it’s less than an hour after your reservation time with no email or warning that they did this.

I always rent with enterprise wherever I go, and they never disappoint me. Employees are professional and kind, rates are honest and often they go above and beyond for our satisfaction. I wouldn't rent a car with any other company.

Rented a car for a few days. Quick and very nice at the counter. I returned it a little early and I got credit. Go a quick ride to my terminal. Very happy with the service

SCAM! DO NOT RENT FROM HERE! I rented a car and when I returned it, the car was inspected and I signed papers saying that I returned it in the same condition in which I rented it. My credit card was charged the original amount and I was given a receipt. They then pulled the car around back to the garage and 10 minutes later they came to find me and tell me that the spare tire is missing and that I will be responsible for paying $3,500 Mexican Pesos (~175 USD) for the missing spare tire. When I refused to pay they tried to negotiate the price of the spare tire down to a level that I would be willing to pay. I refused to pay and left. Two days later they charged my card an additional 113 USD for the "missing spare tire." I had to get my credit card company to investigate and refund this charge. BEWARE! DO NOT TRUST THEM!

Excellent service and quality cars at the rental center. Just be careful as soon as you leave the airport as police are waiting to give “the tourist” a ticket and get a bribe. Must me a common occurrence as they warned us about it when we picked up the car. They said I could either take my license or pay a fine of Mex$8000($400 us) , they eventual negotiated and we agreed on $100. Absolutely ridiculous. The definition of a Narco state / banana republic. I would avoid an expensive flashy car if you don’t want to be a target. You would think the car companies would have some arrangement with the local police not to harass their customers.